Millennium Hilton New York One UN Plaza

4.0 star property
Hotel with 24-hour fitness, near United Nations Headquarters

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Photo gallery for Millennium Hilton New York One UN Plaza

Exterior
Exterior
Hypo-allergenic bedding, in-room safe, individually decorated
Daily buffet breakfast (USD 60.00 per person)
View from room
Millennium Hilton New York One UN Plaza offers a haven of comfort and convenience. Stay connected with public WiFi, enjoy the views at the coffee shop/cafe, or keep fit at the 24-hour gym. The helpful staff has left a lasting impression on previous guests.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Electric vehicle charging point
  • Connecting rooms available
  • Parking available
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • 24-hour fitness center
  • Indoor tennis court
  • Valet parking
  • Coffee shop/cafe
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • ATM/banking services
  • Laundry service
  • Conference space

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is CA $216
CA $311 total
includes taxes & fees
Mar 23 - Mar 24

Room options

Available filters for rooms
Showing 32 of 32 rooms

1 Bedroom Mobility Accessible Suite with 1 King Bed and Roll-In Shower

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, City View (Mobility, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, City View, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

2 Story Suite with One King Bed, 2 Double Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 84 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 158 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Queen Bed, City View (Queen)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

1 King Bed Corner Room, Mobility Accessible with Roll-In Shower

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Twin Beds, City View (Beds)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

1 Bedroom Suite with 1 King Bed, Sleeper Sofa

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

2 Bedroom Suite with 1 King Bed, 1 Queen Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 84 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite, 1 Bedroom (Skyline)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

Corner Room One King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 186 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite, 1 Bedroom (Duplex)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 186 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

1 King Bed, Mobility Accessible with Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (King)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

2 Full Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

2 Double Beds City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

1 Queen Bed City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

1 King Bed City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

2 Story Suite with 1 King Bed, 1 Queen Bed, Sleeper Sofa

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 165 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 186 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
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About the area

Map
1 United Nations Plaza, New York, NY, 10017

What's nearby

  • United Nations Headquarters - 3 min walk - 0.3 km
  • Grand Central Terminal - 10 min walk - 0.8 km
  • Rockefeller Center - 17 min walk - 1.5 km
  • Times Square - 20 min walk - 1.7 km
  • Empire State Building - 3 min drive - 2.2 km

Getting around

  • Teterboro, NJ (TEB) - 19 min drive
  • LaGuardia Airport (LGA) - 29 min drive
  • Linden, NJ (LDJ) - 30 min drive
  • John F. Kennedy Intl. Airport (JFK) - 46 min drive
  • Newark Liberty Intl. Airport (EWR) - 47 min drive
  • Grand Central - 42 St. Station - 7 min walk
  • Long Island City Station - 26 min walk
  • New York W 32nd St. Station - 27 min walk
  • 51 St. Station - 13 min walk
  • Lexington Av.-53 St. Station - 13 min walk
  • 5 Av Station (W. 42nd St.) - 14 min walk

Restaurants

  • ‪Remi Flower & Coffee - ‬2 min walk
  • ‪John's Coffee Shop - ‬2 min walk
  • ‪Uncafe - ‬1 min walk
  • ‪Kaoru M C - ‬4 min walk
  • ‪Pennylane Coffee - ‬4 min walk

About this property

Millennium Hilton New York One UN Plaza

When you stay at Millennium Hilton New York One UN Plaza, you'll be in a great location, within just a 10-minute walk of United Nations Headquarters and Grand Central Terminal. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness center for a workout. Also, 5th Avenue and Chrysler Building are within a 15-minute walk. Fellow travelers love the helpful staff and location. The property is just a short walk to public transportation: 51 St. Station is 13 minutes and Lexington Av.-53 St. Station is 13 minutes.

Languages

American (Sign language), Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 439 rooms
    • Arranged over 40 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
    • Minimum Spring Break check-in age is 21
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • WiFi in rooms*
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 100.00 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Coffee shop

What to do

  • Tennis

Working away

  • Meeting rooms
  • Conference space (7500 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Indoor tennis courts
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Front entrance ramp
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch Smart TV
  • Premium cable channels
  • Netflix
  • Hulu
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

UN Café - Onsite café.
Ambassador Grill & Lounge - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 40.16 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 60.00 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Valet parking costs USD 100.00 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

New York ONE UN
Millennium Hilton New York One UN Plaza Hotel
ONE UN New York Hotel
UN Hotel
Hotel Millennium Un Plaza
Millenium Un Plaza Hotel
Millennium Un Plaza Hotel
ONE UN Hotel
ONE UN
Millennium Hilton One UN Plaza Hotel
Millennium Hilton One UN Plaza
Hilton New York NY Hotel
Millennium Hilton New York One UN Plaza Hotel
Millennium Hilton New York One UN Plaza New York
Millennium Hilton New York One UN Plaza
Millennium Hilton New York One UN Plaza Hotel New York

Frequently asked questions

Does Millennium Hilton New York One UN Plaza offer free cancellation for a full refund?

Yes, Millennium Hilton New York One UN Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Millennium Hilton New York One UN Plaza?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Millennium Hilton New York One UN Plaza?

Yes. Valet parking costs USD 100.00 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Millennium Hilton New York One UN Plaza?

Check-in start time: 4 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Millennium Hilton New York One UN Plaza?

No, this hotel doesn't have a casino, but Resorts World Casino (21-min drive) is nearby.

What is there to do at Millennium Hilton New York One UN Plaza and nearby?

Practice your swing on the tennis courts. Millennium Hilton New York One UN Plaza also has a 24-hour fitness center.

What's the area around Millennium Hilton New York One UN Plaza like?

Millennium Hilton New York One UN Plaza is in Manhattan, a short 7-minute walk from Grand Central - 42 St. Station and 10 minutes' walk from Grand Central Terminal. Travelers say that the hotel is in a great location.

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Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jodi, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay!
We had a great trip. The UN cafe was great for breakfast.
Haley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Millennium Hilton
I liked the location. It is a short walk to Grand Central Station and easy to get to any part of Manhattan from there. It was quiet and comfortable. The room was spacious for a standard room compared to other places I have stayed in Manhattan. The breakfast buffet offers a lot and the coffee shop has good coffee and a nice del of pastries.
David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Timothy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Adam, 2-night trip
Verified Hotels.com guest review

6/10 Good

Globally ok. Hotel is old and requires refreshing. Not a small desk in the room: surprising. Main complain: I was proposed by Front Desk they send to me my Restaurant bill by e-mail and I needed 3 days and many e-mails with "Hotel Millennium Hilton New York One UN Plaza sent you a message" to get my invoice. Very unpleasant e-mails and person: I was asked 10 times my e-mail while I answered with this e-mail and it was in my registration !
Jacques, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nicholas, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I enjoyed my stay. The view was amazing.
Autumn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joe, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cameron, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angelica, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Russ, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Angelica, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Good staff
The service was grate check in guy was very friendly and funny also people that was walking around saying hello and wish us a great stay. But bar and dinner not so good service and all. We decided to go out and eat and we had an amazing dinner with life opera.
Romina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SIMAO, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Steven, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yeriel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Gonzalo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jalah, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nazim, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel was just so-so. It was a small room with an uncomfortable bed. The TV that could not connect to there network so we could not get movies o streaming services as we were supposed to. Tiny but clean bathroom. I will say this it did have a great view. The first front desk person let us stand there for about 7 minutes before she even acknowledged us she was very rude and short but had no problem taking my credit card. But told us we would have to wait to check in since we were there 30 minutes to early. The next guy who actually checked us in was great though and the barista was top notch and great to talk with. The hotel is old and could use some touch up. The room is very basic in function and décor. The bed was basically a poor mattress with only a cardboard material velcro thing that kept popping off to block your view of the wood and underneath the bed. For all it hype it is just okay. Not what we were promised and so not worth the price. There are better hotels closer to everything for a better price. I would not come back without so amazing discounts on the price.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hilton Millenium UN
We enjoyed our stay to celebrate our anniversary. The service, especially the housekeeping did a great job with our room and our request. The front desk was very efficient too. The location of the hotel is the best, not a lot of traffic, not congested. A lot of food options around the hotel, close to St.Patrick's Cathedral where we heard mass and gave thanks.
Jean, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was friendly and helpful, the room was comfortable with a wonderful view.
Patricia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Disappointing experience
The stay was nothing short of undesirable. The room had a broken thermostat and blasted heat. We had to have the front desk send someone to the room. They could not fix the thermostat and had to disassemble the ceiling to manually shut off the heat. The TV did not work properly, the carpet was gross, the service behind the desk was slow, unresponsive and overall unhelpful. Took 30 minutes of waiting in line just to speak with someone. Because we booked through hotels.com we were unable to receive a refund for our issues and the best they could do was give us food credit during our stay. Won’t be making that mistake again or be staying at that hotel in the future The only photo I had was of the TV because I was at my limit and it became a joke at that point
Ben, 2-night trip
Verified Hotels.com guest review