8/10 Very good
31 Jan 2025
Nice freshly remodeled rooms
Decided to do a staycation with my wife overnight for our anniversary, after lot of research I chose the Hyatt @ embarcadero. Showed up to check in @345pm as the building was getting evacuated, fire trucks and police telling everyone to get out, not too many people, not chaos, but hotel staff were not organized or exceptionally trained. The valet team didn't know what was going on and on 2 occasions let people back into the building, the front desk didn't know what the issue was, or if they did they werent telling us, they were telling us to go back out while the valets and greeters are saying that we are good to go. The staff kept their cool for the most part and were respectful, but more coordination training would be better in a situation of a real emergency, the only thing that happened was a water leak of some sort happened in and around the elevators, and someone got injured. Long story, water was dripping all around the area in front of the elevators and by 430pm we were allowed back in, checked in and waiting for an elevator to our 14th floor room. Hotel was freshly remodeled and clean, the balcony king bay view room was simply and classy designed in a blue color palette, the room and bathroom were clean. The service was fine the rest of the evening into the next morning. Only gripe I had, was that we were never offered any comp for the inconvenience, we ended having to postpone our reservation to a nice restaurant by 30min luckily it's not busy season in SF.
Alex
Alex, 1-night trip
Verified Hotels.com guest review
