2/10 Poor
27 Feb 2025
DO YOURSELF A FAVOR AND DO NOT STAY AT THIS PLACE!!! I arrived late at almost midnight after a day of flying and had to use an outside window with all my luggage standing out in the dark facing the street. The night manager woman had a nasty tone and told me “no pets” even though she could clearly see me as a single woman standing alone with my things, then looked me up and down and said “no visitors” like I was a prostitute. When I got to my room, it had a terrible odor. First red flag. Both of the top comforters were visibly soiled and between the two beds, only 1/4 pillows was somewhat clean. I was so tired from traveling and knew no one in San Jose nor had any other place to go in the middle of the night, that I just laid on top of my coat after treating it with tea tree oil. Around 130am, I was startled awake by a man yelling loudly outside my door, in what sounded like a drug and/or mental breakdown episode, and I could hear two other men trying to calm him down. This lasted an hour. I was too afraid to do anything, as the bolt was missing from the security latch (I had placed my two heavy luggage up against it for some security) and the windows did not close, so I didn’t want them to hear me on the phone. In the morning light I saw just how disgusting the room really was. It was “remodeled” meaning some of the walls were painted, some of were not and warped and covered in grime. The floors were also visibly dirty. The day manager dismissed everything.
Stephanie
Stephanie, 1-night trip
Verified Hotels.com guest review
