Great place to stay, I would have given five stars for all categories, however, the one complaint my wife and I had was the heat was on in the room in November. I do realize Europe cools down in November and the people that live there find the outside temperatures cool. For those of us that are more acclimatized to lower temperatures the excessive heat in the rooms was stifling. Even with the windows open the room was still too warm. Even after complaining twice, we were told the whole building was in ‘heat’ mode. This is interesting as my wife called on the third night and said she was struggling to sleep, was feeling uncomfortable and is pregnant (which is true), the AC was magically turned on in less than 10 seconds. Even when looking up at the rooms, many of the windows were open, which is a clear indication the rooms were too hot and uncomfortable.
Maybe the hotel needs to start taking its customers preferences more into account and not assume everyone falls into one category.