The exceptional attention the staff provides to their guests is the best I've had over my 40 years of travel. We stayed 4 days in a Superior Room (11) and it was well appointed. When we returned we stayed in a Jr Balcony suite overlooking the fountain and it was luxury at its finest, room 29. The check in process was flawless (Alma, Lisa, Valerio) took care of any requests and were patient with all our questions. Room service and housekeeping Ronnie was always one step ahead of us, especially when we came back for our return night. Stepano and his team did an outstanding job with our daily breakfasts as well. I do have to note we checked in at 1045pm and were starving with the bar closing at 11pm, Marco went out of his way to making us a light dinner and made us feel so welcome after our long trip to get there....Also, Martha the Resident Manager really helped us out with an error I created during booking and we can't thank her enough. Martha should and her staff should be commended for the exceptional service, quality accommodations and their attention to detail for all aspects of our visit, we will be back! We felt like family and invited her and her team to our home in San Diego, they're are family now :)