Guests
All properties in Bucaramanga, Santander, Colombia

Hotel Chicamocha, Bucaramanga

4-star hotel with 3 restaurants, near Megamall Shopping Center

  • Free English breakfast and free WiFi
From
$54 CAD

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  • Hotel Chicamocha, Bucaramanga
  • Hotel Chicamocha, Bucaramanga
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Chicamocha, Bucaramanga
Hotel Chicamocha, Bucaramanga. Image 1 of 85
1 / 85Hotel Chicamocha, Bucaramanga
Calle 34 No 31-24, Bucaramanga, 680002, Santander, Colombia
8.2.Very Good.
  • Overall, very good service. Nice clean rooms, Nice location near to everything.

    Feb. 20, 2021

  • The staff was so friendly and helpful. Breakfast was fantastic with a lot of options.…

    Mar. 2, 2020

See all 71 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 160 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • 24-hour health club
  • Spa services

For families

  • Children's pool
  • Playground on site
  • Refrigerator
  • Television
  • Free toiletries
  • Terrace

What’s around

  • Megamall Shopping Center - 10 min walk
  • San Pio Park - 11 min walk
  • Parque del Agua - 11 min walk
  • Canaveral Mall - 14 min walk
  • Alfonso Lopez Stadium - 19 min walk
  • Bucaramanga City Hall - 24 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite
  • Executive Triple Room
  • Executive Twin Room
  • Standard Room
  • Estandar TWIN
  • Executive Room
  • Business Suite

Location

Calle 34 No 31-24, Bucaramanga, 680002, Santander, Colombia
  • Megamall Shopping Center - 10 min walk
  • San Pio Park - 11 min walk
  • Parque del Agua - 11 min walk

What’s around

Landmarks

  • Megamall Shopping Center - 10 min walk
  • San Pio Park - 11 min walk
  • Parque del Agua - 11 min walk
  • Canaveral Mall - 14 min walk
  • Alfonso Lopez Stadium - 19 min walk
  • Bucaramanga City Hall - 24 min walk
  • Plaza de Mercado San Francisco - 25 min walk
  • Universidad Industrial de Santander - 28 min walk
  • Cacique Shopping Mall - 40 min walk

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 34 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 160 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Specific rooms only*
  • 2 per room (up to 18 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport drop off from 6:00 AM to 10:00 PM*

Parking

  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free English breakfast daily
  • 3 restaurants
  • 3 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Sauna
  • Playground on site
  • Children's pool
  • Arcade/game room
  • Billiards or pool table

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1982
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Piscina - This restaurant specializes in international cuisine.

Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.

El Ancla - This restaurant specializes in sushi.

Candelazo - Onsite café.

Hueco Karaoke Bar - Onsite karaoke bar.

Small print

Also known as

  • Hotel Chicamocha Sercotel Bucaramanga
  • Hotel Chicamocha Sercotel
  • Chicamocha Sercotel Bucaramanga
  • Chicamocha Sercotel
  • Hotel Chicamocha Bucaramanga
  • Chicamocha Bucaramanga
  • Chicamocha
  • Hotel Chicamocha by Sercotel

Optional extras

Facility access costs COP 9450 per person, per night

Rollaway beds are available for COP 50000.0 per night

Pets are allowed for an extra charge of COP 50000 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of COP 35000 per vehicle

Area shuttle service is offered for an extra charge

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Deposit: COP 9.00 per night

Pet deposit: COP 150000 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Chicamocha does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's discounted parking nearby.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 18 lbs per pet. There's a charge of COP 50000 per pet, per day, and there's also a deposit of COP 150000 per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Pizzeria Caracol (3-min walk), Da Fiorentino (6-min walk), and Mi Cabaña (7-min walk).
  • Yes, a shuttle from the hotel to the airport is available from 6:00 AM to 10:00 PM on request. The charge is COP 35000 per vehicle.
  • Hotel Chicamocha has 3 bars, an outdoor pool, and a 24-hour health club, as well as a sauna and an arcade.
8.2.Very Good.
  • 8.0.Very Good

    pool staff can be harsh

    robert, 3 night trip, Feb. 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    For my first time in Bucaramanga and specially at this hotel, everything was outstanding and beyond, thank you so much

    Jose, 2 night family trip, Feb. 20, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Checking in took around 30-40 minutes. I guess the receptionist was a bit lost since the rest of the staff was very helpful afterwards. The room was definitely not 4* . And Saturday night was awful with the music from the street running full volume until 2am, even if we were in the 10th floor. Other than the music the location is fine.

    2 night family trip, Dec. 14, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Looked a bit outdated, mini bar didn't get refilled. Products of mini. ar due date. The hotel isn't that bad but the area isn't the best.

    3 night trip with friends, Nov. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything good, very good services, nice people, we recommend it

    1 night business trip, Oct. 4, 2019

    Verified CheapTickets guest review

  • 8.0.Very Good

    The hotel is convenient for business - the rooms are quite simple and the beds not the most comfortable but the service is great and the restaurant by the pool has options. Will be staying here again as most of the events I attend are there.

    2 night business trip, Aug. 28, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice property clean love the people that work there very helpful and kind

    Marcela, 2 night family trip, Jun. 24, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great hotel

    Great hotel

    2 night business trip, May 14, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    This hotel was cool and all, but for the pricing and the hype around it... I expected more. It's your average hotel with regular amenities. In the states, I've stayed at hotels that were cheaper and more luxurious. Not throwing shade, I just feel like it lacked an image. The staff behaved well.

    2 night family trip, Jan. 18, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    I give this hotel a Very good rating , the breakfast was fantastic , a variety of fresh fruit and juices, not the kind that comes in a can ,, local pastries, scrambled and boiled eggs with nice trimmings , cereal ,different cheeses desserts ,even soup ,and not to forget good coffee and hot chocolate, lets just say bring your appetite , the staff was very pleasant and welcoming , frim the receptionist to the guard at the entrance , the hotel parking was very secure ,the room was good ,nice and clean spacious and ample hot water ,the bathroom was nicely organized separating the toilet and shower from the vanity area ,the room was relatively quiet considering the amount of festivities going on ,the pool was fine ,there was a movie playing on a giant screen every night at the poolside , there was a mini fridge in the room but no coffee maker ,the TV was adequate , but all is in Spanish .the gym was adequate to keep up your exercise routine and there is also a spa, overall me and my family had a very pleasant experience.

    Amthony, 7 night trip, Dec. 31, 2018

    Verified Expedia guest review

See all 71 reviews