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Hotel Chicamocha, Bucaramanga
4-star hotel with 3 restaurants, near Megamall Shopping Center
- Great for families
- Free English breakfast and free WiFi
- Collect stamps
- Price Guarantee
From$77 CAD$54 CADPrice available on 16 Aug. 2021
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
Calle 34 No 31-24, Bucaramanga, 680002, Santander, Colombia
8.2.Very Good.71 verified Hotels.com guest reviews
Overall, very good service. Nice clean rooms, Nice location near to everything.
Feb. 20, 2021
The staff was so friendly and helpful. Breakfast was fantastic with a lot of options.…
Mar. 2, 2020
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- 72 hours gap period enforced between guest stays
- Contactless check-in is available
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Convenient10 positive mentions
- Parking available
- Pool
- Free WiFi
- Pet-friendly
- Airport transfer
- Gym
Property highlights
Main amenities
- 160 smoke-free guestrooms
- Daily housekeeping
- 3 restaurants and 3 bars/lounges
- Indoor pool and outdoor pool
- 24-hour health club
- Spa services
For families
- Children's pool
- Playground on site
- Refrigerator
- Television
- Free toiletries
- Terrace
What’s around
- Megamall Shopping Center - 10 min walk
- San Pio Park - 11 min walk
- Parque del Agua - 11 min walk
- Canaveral Mall - 14 min walk
- Alfonso Lopez Stadium - 19 min walk
- Bucaramanga City Hall - 24 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Junior Suite
- Executive Triple Room
- Executive Twin Room
- Standard Room
- Estandar TWIN
- Executive Room
- Business Suite
Location
Calle 34 No 31-24, Bucaramanga, 680002, Santander, Colombia
- Megamall Shopping Center - 10 min walk
- San Pio Park - 11 min walk
- Parque del Agua - 11 min walk
What’s around
Landmarks
- Megamall Shopping Center - 10 min walk
- San Pio Park - 11 min walk
- Parque del Agua - 11 min walk
- Canaveral Mall - 14 min walk
- Alfonso Lopez Stadium - 19 min walk
- Bucaramanga City Hall - 24 min walk
- Plaza de Mercado San Francisco - 25 min walk
- Universidad Industrial de Santander - 28 min walk
- Cacique Shopping Mall - 40 min walk
Getting around
- Bucaramanga (BGA-Palonegro Intl.) - 34 min drive
- Airport drop-off service
- Area shuttle (surcharge)
At a glance
Hotel size
- This hotel has 160 rooms
- This hotel is arranged over 10 floors
Arriving/leaving
- Check-in time 3 PM-anytime
- Check-out time is 1 PM
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
Children
- Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
- Parents must have child's birth certificate and photo ID*
- No cribs (infant beds)
Pets
- Pets allowed*
- Specific rooms only*
- 2 per room (up to 18 lbs)
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transfers
- Airport drop off from 6:00 AM to 10:00 PM*
Parking
- Height restrictions apply for onsite parking
Other information
- Smoke-free property
In the hotel
Food and drink
- Free English breakfast daily
- 3 restaurants
- 3 bars/lounges
- 2 coffee shops/cafés
- Snack bar/deli
- Poolside bar
- Room service (during limited hours)
Things to do
- Indoor pool
- Outdoor pool
- Fitness facilities
- Spa services on site
- Sauna
- Playground on site
- Children's pool
- Arcade/game room
- Billiards or pool table
Working away
- Business center
- Meeting rooms
- Computer station
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
Facilities
- Number of buildings/towers - 2
- Year Built - 1982
- Elevator
- Safe-deposit box at front desk
- Terrace
- Television in common areas
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair accessible
- Raised toilet seat
- Low-height counters/sink
- Grab bar - near toilet
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Minibar
- Bathrobes
- Slippers
- Iron/ironing board (on request)
Sleep well
- Pillow menu
- Soundproofed rooms
- Premium bedding
Freshen up
- Shower only
- Free toiletries
- Hair dryer
Be entertained
- LCD TV
- Cable TV channels
Stay connected
- Desk
- Free weekday newspaper
- Free WiFi
- Phone
Food and drink
- Refrigerator
More
- Daily housekeeping
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.
Dining
Piscina - This restaurant specializes in international cuisine.
Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.
El Ancla - This restaurant specializes in sushi.
Candelazo - Onsite café.
Hueco Karaoke Bar - Onsite karaoke bar.
Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.
El Ancla - This restaurant specializes in sushi.
Candelazo - Onsite café.
Hueco Karaoke Bar - Onsite karaoke bar.
Small print
Also known as
- Hotel Chicamocha Sercotel Bucaramanga
- Hotel Chicamocha Sercotel
- Chicamocha Sercotel Bucaramanga
- Chicamocha Sercotel
- Hotel Chicamocha Bucaramanga
- Chicamocha Bucaramanga
- Chicamocha
- Hotel Chicamocha by Sercotel
Optional extras
Facility access costs COP 9450 per person, per night
Rollaway beds are available for COP 50000.0 per night
Pets are allowed for an extra charge of COP 50000 per pet, per day
Service animals exempt from feesAirport shuttle service is offered for an extra charge of COP 35000 per vehicle
Area shuttle service is offered for an extra charge
Policies
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards and cash.
Mandatory fees
You’ll be asked to pay the following charges at check-in or check-out:
- For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
Deposit: COP 9.00 per night
Pet deposit: COP 150000 per stay
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Hotel Chicamocha does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- No, unfortunately, but there's discounted parking nearby.
- Yes, there's an indoor pool, an outdoor pool, and a children's pool.
- Yes, pets are welcome, with a limit of 2 per room and maximum weight of 18 lbs per pet. There's a charge of COP 50000 per pet, per day, and there's also a deposit of COP 150000 per stay. Service animals are exempt from fees.
- You can check in from 3 PM - anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.
- Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Pizzeria Caracol (3-min walk), Da Fiorentino (6-min walk), and Mi Cabaña (7-min walk).
- Yes, a shuttle from the hotel to the airport is available from 6:00 AM to 10:00 PM on request. The charge is COP 35000 per vehicle.
- Hotel Chicamocha has 3 bars, an outdoor pool, and a 24-hour health club, as well as a sauna and an arcade.
8.2.Very Good.71 verified Hotels.com guest reviews
- 8.0.Very Good
pool staff can be harsh
robert, 3 night trip, Feb. 24, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
Great stay
For my first time in Bucaramanga and specially at this hotel, everything was outstanding and beyond, thank you so much
Jose, 2 night family trip, Feb. 20, 2020
Verified Hotels.com guest review
- 6.0.Good
Checking in took around 30-40 minutes. I guess the receptionist was a bit lost since the rest of the staff was very helpful afterwards. The room was definitely not 4* . And Saturday night was awful with the music from the street running full volume until 2am, even if we were in the 10th floor. Other than the music the location is fine.
2 night family trip, Dec. 14, 2019
Verified Hotels.com guest review
- 6.0.Good
Looked a bit outdated, mini bar didn't get refilled. Products of mini. ar due date. The hotel isn't that bad but the area isn't the best.
3 night trip with friends, Nov. 14, 2019
Verified Expedia guest review
- 10.0.Exceptional
Everything good, very good services, nice people, we recommend it
1 night business trip, Oct. 4, 2019
Verified CheapTickets guest review
- 8.0.Very Good
The hotel is convenient for business - the rooms are quite simple and the beds not the most comfortable but the service is great and the restaurant by the pool has options. Will be staying here again as most of the events I attend are there.
2 night business trip, Aug. 28, 2019
Verified Hotels.com guest review
- 10.0.Exceptional
Nice property clean love the people that work there very helpful and kind
Marcela, 2 night family trip, Jun. 24, 2019
Verified Orbitz guest review
- 10.0.Exceptional
Great hotel
Great hotel
2 night business trip, May 14, 2019
Verified Hotels.com guest review
- 6.0.Good
This hotel was cool and all, but for the pricing and the hype around it... I expected more. It's your average hotel with regular amenities. In the states, I've stayed at hotels that were cheaper and more luxurious. Not throwing shade, I just feel like it lacked an image. The staff behaved well.
2 night family trip, Jan. 18, 2019
Verified Expedia guest review
- 8.0.Very Good
I give this hotel a Very good rating , the breakfast was fantastic , a variety of fresh fruit and juices, not the kind that comes in a can ,, local pastries, scrambled and boiled eggs with nice trimmings , cereal ,different cheeses desserts ,even soup ,and not to forget good coffee and hot chocolate, lets just say bring your appetite , the staff was very pleasant and welcoming , frim the receptionist to the guard at the entrance , the hotel parking was very secure ,the room was good ,nice and clean spacious and ample hot water ,the bathroom was nicely organized separating the toilet and shower from the vanity area ,the room was relatively quiet considering the amount of festivities going on ,the pool was fine ,there was a movie playing on a giant screen every night at the poolside , there was a mini fridge in the room but no coffee maker ,the TV was adequate , but all is in Spanish .the gym was adequate to keep up your exercise routine and there is also a spa, overall me and my family had a very pleasant experience.
Amthony, 7 night trip, Dec. 31, 2018
Verified Expedia guest review