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Hotel Chicamocha

4.0 star property
Three restaurants serve up international flavors while the pool beckons for relaxation. Multilingual staff create a warm, homey vibe for guests.

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3 restaurants, international cuisine
Junior Studio Suite
Junior Studio Suite
Front of property
Billiards
Nestled near San Pio Park, this family-friendly hotel offers comfort and convenience. Three on-site restaurants serve international cuisine, and a spa provides pampering treatments. An outdoor pool, children's pool, helpful staff, and in-room WiFi cater to all ages.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • 2 coffee shops/cafes
  • Business center
  • Meeting rooms

For families (6)

  • Children stay free
  • Children's pool
  • Playground on site
  • 2 bedrooms
  • Television
  • Daily housekeeping

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for xxignorexx

2 bedrooms, minibar, in-room safe, free WiFi

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Highlights

Air conditioning
Free cribs/infant beds
LCD TV
2 bedrooms
Hair dryer
Minibar
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Triple Room

2 bedrooms, minibar, in-room safe, free WiFi

Triple Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Private bathroom
Hair dryer
Minibar
Cable channels
Wardrobe or closet
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Large Twin Beds

Family Suite

Highlights

Separate dining area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free cribs/infant beds
LCD TV
2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Double Room

2 bedrooms, minibar, in-room safe, free WiFi

Executive Double Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Private bathroom
Hair dryer
Minibar
Cable channels
Wardrobe or closet
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
2 bedrooms
Premium bedding
2 bathrooms
Separate bathtub and shower
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Triple Room Executive

  • Sleeps 3
  • 3 Twin Beds

View all photos for Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Executive

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

2 bedrooms, minibar, in-room safe, free WiFi

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Double Room Executive

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Standard

  • Sleeps 2
  • 2 Queen Beds

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About the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002

What's nearby

  • San Pio Park - 10 min walk - 0.8 km
  • Canaveral Mall - 11 min walk - 1.0 km
  • Alfonso Lopez Stadium - 2 min drive - 2.5 km
  • Universidad Industrial de Santander - 2 min drive - 2.5 km
  • Cacique Shopping Mall - 3 min drive - 3.2 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪La Cocina de la Abuela - ‬1 min walk
  • ‪Santalocura Rock Bar - ‬1 min walk
  • ‪María Casquitos Bar-Parrilla - ‬2 min walk
  • ‪Caracol Pizzeria - ‬3 min walk
  • ‪Nan King - ‬3 min walk

About this property

Hotel Chicamocha

Enjoy your visit to Bucaramanga with a stay at Hotel Chicamocha. Guests can visit the spa to be pampered with massages, facials, or body scrubs, and Piscina, one of 3 restaurants, serves international cuisine. Other highlights at this Art Deco hotel include 2 outdoor pools, a 24-hour health club, and a fitness center. Fellow travelers say great things about the helpful staff.

Languages

Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 160 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is 1 PM
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)

Pets

    • Pets allowed (2 total, up to 18 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Onsite parking available only on request
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle from 8:00 AM to 8:00 PM*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property
    • Caters to LGBTQ guests
LOB_HOTELS

Property amenities

Food and drink

  • Free English breakfast each morning 6:00 AM–9:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • 2 coffee shops
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1982
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour health club
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 24-hour pool access
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 32
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairways
  • Stairway handrail height (inches): 20
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 80
  • Well-lit path to entrance
  • 5 stairs to reach property
  • Pool access ramp on site
ROOM

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • 2 bedrooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet (surcharge)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
STAR_OUTLINE

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Piscina - This restaurant specializes in international cuisine.
Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.
El Ancla - This restaurant specializes in sushi.
Candelazo - Onsite café.
Hueco Karaoke Bar - Onsite karaoke bar.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: COP 9.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Wired internet access is available in guestrooms for COP 70000 per day (rates may vary)
  • Airport shuttle service is offered for an extra charge of COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children costs COP 1
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pet deposit: COP 150000 per stay
  • Pets are allowed for an extra charge of COP 50000 per pet, per day

Parking

  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs COP 9450 per person, per night
  • Pool open 24-hours
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property caters to LGBTQ+ guests.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga
HELP_OUTLINE

Frequently asked questions

Does Hotel Chicamocha offer free cancellation for a full refund?

Yes, Hotel Chicamocha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Chicamocha?

Yes, there are 2 outdoor pools and a children's pool. Guests have 24-hour pool access.

Are pets allowed at Hotel Chicamocha?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 18 lbs per pet. There's a charge of COP 50000 per pet, per day, and there's also a deposit of COP 150000 per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Chicamocha?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Hotel Chicamocha?

Yes, an airport shuttle is available from 8:00 AM to 8:00 PM on request. The charge is COP 45000 per vehicle one-way.

What are the check-in and check-out times at Hotel Chicamocha?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 1 PM. Contactless check-in and check-out are available.

What is there to do at Hotel Chicamocha and nearby?

Hotel Chicamocha has 2 outdoor pools, 3 bars, and a spa, as well as a 24-hour health club and an arcade.

Are there restaurants at or near Hotel Chicamocha?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around Hotel Chicamocha like?

Hotel Chicamocha is a short 12-minute walk from San Pio Park and 15 minutes' walk from Canaveral Mall.

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Hotel Chicamocha Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Breakfast
Restaurant
Room
Food
Bed
Spa

What guests liked

  • Breakfast was great, buffet style, and a highlight of the stay. (5 reviews)
  • The spa offered a good service and was able to accommodate a massage on short notice. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Nice hotel great full breakfast. Convenient location. Active night life area.
1-night trip

10/10

The best place to stay with friends.
3-night trip

10/10

This place is great!!
4-night trip

8/10

This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
5-night trip

10/10

It is such a great hotel with excellent staff.
3-night trip

10/10

Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
15-night trip

10/10

Staff is friendly and food isn’t that bad.
5-night trip

8/10

A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again
5-night trip

10/10

I love the thematic of the bedrooms, especially the cleanliness and home feeling that you can feel when you are in the hotel.
1-night trip

10/10

The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
5-night trip

10/10

What I saw on this stay with Hotel Chicamocha can be summed up in Total Quality Management, well done.
7-night trip

10/10

This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
2-night trip

10/10

Great!!!
6-night trip

10/10

Great hotel. Loved it. The only thing was the bed was too hard and really noisy outside
4-night trip

10/10

Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
4-night trip

6/10

It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
1-night trip

10/10

I loved it.
3-night trip

8/10

Noise outside the hotel
4-night trip

4/10

It’s a nice hotel but they charge for something that I don’t understand why.
1-night trip

8/10

I like the staff and the quickness of attention for the customer and the breakfast. What I didn’t like is the noisy neighbors and the bad internet connection.
19-night trip

2/10

We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.
9-night trip

6/10

Place could use some freshening up but was overall nice
1-night trip

10/10

1-night trip

10/10

1-night trip

10/10

EL HOTEL ES COMODO, SEGURO Y ASEADO, AGRADABLE
4-night trip