6/10 Good
9 Mar 2025
Hotel is great. Management of Ambar can be better
Had an unfortunate experience at restaurant where management could have been much more accommodating. I was celebrating a birthday with friends and a group of 4 more lifelong friends came by to say hi and join us. We asked to be moved to a larger, empty table and was denied, asked if they could take one of the several empty 4 tops nearby and was denied. We were told the restaurant was booked up, at 930 pm. There was no wait. These tables were never filled. Manager refused accommodations where something could have been done. Prominent El Pasoans were turned away and left with a bitter experience. Ambar is a 3 star restaurant at best trying to be elite. You don’t turn away your target market when El Paso has limited amount of individuals that can afford plaza/ambar. These individuals are prominent attorneys, judges, and city officials. If I told you their names, management would be kicking themselves right now. Now you have a bad reputation with these individuals and I will not go back or say good things.
Raul
Raul, 1-night business trip
Verified Hotels.com guest review