2/10 Poor
14 Nov 2024
bug and standing water that stunk in the room
I rarely leave negative reviews, but my stay at Summit Hotel was an extremely disappointing experience. From the moment I checked in, I noticed a leaky faucet in the bathroom. Over time, the constant dripping led to a foul smell in the room that only got worse. Upon further inspection, I discovered black mold forming around the sink area, which is not only unsightly but also a major health concern.
To make matters worse, there were also roaches in the room. I reported these issues to the front desk three times during my stay, and while the staff was polite, they did nothing to address the situation. I was never offered a room change, nor was I compensated for the inconvenience and discomfort. It was incredibly frustrating to feel like my concerns were being ignored.
Additionally, Summit Hotel advertised amenities that were simply not available. One of the key selling points for me was the outdoor pool, but when I arrived, I was told that it didn’t exist. This was a major letdown and added to my sense of frustration with the hotel.
For the price I paid, I expected basic cleanliness, maintenance, and the amenities that were promised. Unfortunately, Summit Hotel failed on all fronts. I would not recommend staying here unless they address these significant issues
Dustin
Dustin, 3-night trip
Verified Hotels.com guest review
