2/10 Poor
19 Oct 2023
I booked a family room in March and provided ages of everyone. When we arrived, we were turned away by staff as my children aged 13 and 15 did not meet the minimum age of 18 which was not clearly indicated on the web page. At 8:30 pm in the evening we then had to travel to Seville to obtain new accommodation as there was not any available in Cordoba. This was an extra cost of approximately $1200 to us as Arc House charged us for the booking as well. Extremely disappointed as we had to endure such stress and financial cost as well as missing out on seeing Cordoba.
Vanessa
Vanessa, 2-night family trip
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