Quality Inn Merchants Drive puts you within a 10-minute drive of University of Tennessee and Knoxville Convention Center. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. Also, Neyland Stadium and Thompson–Boling Arena are within a short drive. Fellow travelers like the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
128 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in time starts at 3 PM
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (2 total, up to 50 lbs per pet)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 6:00 AM–9:00 AM
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
Working away
Business center
Computer station
Services
24-hour front desk
Laundry facilities
Free newspapers in lobby
Facilities
1 building/tower
Safe-deposit box at front desk
Fireplace in lobby
Television in common areas
Seasonal outdoor pool
Lockers available
Accessibility
Braille/raised signage
Elevator
Assistive listening devices available
Room amenities
Be entertained
32-inch LCD TV
Cable TV channels
Home comfort
Air conditioning and heating
Fan
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Access via exterior corridors
Fees & policies
Children & extra beds
Cribs/infant beds are available for USD 10 per night
Rollaway beds are available for USD 10 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per pet, per night
Pool, spa, & gym (if applicable)
Pool access available from 8 AM to 10 PM
The seasonal pool is open from April to October
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Frequently asked questions
Does Quality Inn Merchants Drive offer free cancellation for a full refund?
Yes, Quality Inn Merchants Drive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quality Inn Merchants Drive?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8 AM to 10 PM.
Are pets allowed at Quality Inn Merchants Drive?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Quality Inn Merchants Drive?
Sorry, there's no onsite parking at Quality Inn Merchants Drive.
What are the check-in and check-out times at Quality Inn Merchants Drive?
You can check in starting at 3 PM. Check-out time is 11 AM.
What is there to do at Quality Inn Merchants Drive and nearby?
Quality Inn Merchants Drive has a seasonal outdoor pool.
Does Quality Inn Merchants Drive have rooms with private hot tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Quality Inn Merchants Drive like?
Quality Inn Merchants Drive puts you in Inskip, in the heart of Knoxville. Popular attractions include University of Tennessee, which is 7 minutes away by car.
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Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2/10
Cleanliness
8.2/10
Staff & service
6.4/10
Amenities
6.8/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
4/10 Fair
2 Mar 2025
Stacey
Stacey, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Feb 2025
Christopher
Christopher, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Jan 2025
John
John, 2-night trip
Verified Hotels.com guest review
8/10 Very good
28 Jan 2025
Kenneth
Kenneth, 4-night business trip
Verified Hotels.com guest review
4/10 Fair
27 Jan 2025
Kenny
Kenny, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Jan 2025
Joshua
Joshua, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Dec 2024
Melissa
Melissa, 7-night trip with friends
Verified Hotels.com guest review
4/10 Fair
25 Nov 2024
Dirty Kenton bathroom floor. Previous people stuffing left behind
Tammy
Tammy, 1-night trip
Verified Expedia guest review
2/10 Poor
24 Nov 2024
It was disgusting. Mold everywhere in the room.. stains on sheets and towels. Which we did NOT use or sleep on. Huge crack in the door where cold air poured in. Absolutely gross. Stay clear. I will never go back again.
Wendy
Wendy, 2-night family trip
Verified Expedia guest review
6/10 Good
21 Nov 2024
Bugs were in the room. The room was dated. The breakfast was very limited.
Robert
Robert, 1-night trip
Verified Hotels.com guest review
2/10 Poor
15 Nov 2024
Arthur
Arthur, 1-night trip
Verified Hotels.com guest review
4/10 Fair
13 Nov 2024
Staff was very friendly and helpful. Property was in very poor condition. Room has cobwebs in ceiling in corner by door. Floor was dirty. Trash cans around building were routinely overflowing, cigarette butts in several locations. On first walk to our room (upstairs), rough group of guys sitting on stairs drinking beer, cussing, smoking. Light switch in room non-operational, known to turn on lamp missing. Hair on bathroom floor in corners upon first arrival. Shower was very nice though.
Peter
Peter, 3-night family trip
Verified Expedia guest review
2/10 Poor
12 Nov 2024
SABRINA
SABRINA, 1-night trip
Verified Expedia guest review
8/10 Very good
10 Nov 2024
Phillip
Phillip, 4-night trip
Verified Expedia guest review
2/10 Poor
8 Nov 2024
Maribel
Maribel, 1-night trip
Verified Expedia guest review
8/10 Very good
4 Nov 2024
Convenient, close to interstate and a number of dining options.
Lawrence
Lawrence, 4-night trip
Verified Travelocity guest review
8/10 Very good
3 Nov 2024
Phillip
Phillip, 1-night trip
Verified Expedia guest review
10/10 Exceptional
3 Nov 2024
Brandon
Brandon, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
1 Nov 2024
I booked this room on the wrong day. I canceled it on the very next day. I still have yet to receive my refund for the room. I called quality Inn about my refund and I was called dumb by the person who works there. I will never use Expedia again and I definitely won’t ever book a quality in.
Latricia
Latricia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
26 Oct 2024
This property was surprisingly pleasant, especially for the excellent price! The area is decent but there were a few people hanging around the property that were not staying there. Check in was great and all staff were friendly!