6/10 Good
21 Dec 2024
The hotel is very nice, with comfortable beds and a nice combined shower/ bath bathroom. It is very clean and we appreciated that we could access CNN, Netflix, and You Tube videos using our accounts. The main problem we had was that when we asked if we could check out at 12 noon instead of 11 am today until our son returned from taking our granddaughter to the dermatologist so he could drive us to their home, the front desk staff said that would be an extra 3000 yen charge. We have stayed at this hotel a few times when visiting our son, his wife, and our two young grandchildren in Kamakura over the past 3 years or so. Charging us extra to stay an hour past the usual checkout time is not a good way to show the hotel’s appreciation for our continued business. We will likely return in late March 2025.
On two separate nights we stayed here, the TV remote’s batteries must have been low, as pressing the buttons on the remote didn’t consistently send a command.
Robert
Robert, 1-night trip
Verified Hotels.com guest review
