Selected hotel due to high customer rating and cost, however, the hotel was substandard. Recptionst, bellhop, and valet were excellent. Room was ok. Balcony overlooking the small courtyard was ok. Room was fine except for wooden portion of the room was bulging, hair dryer didn’t work and the replacement was barely able to blow air, shower was cloging, bathrom floor needed cauking and was unsightly in some areas. Also, maid serve was very loud outside. I don't know how hotels.com had 9.4 customer rating. 7 or 8 would be max overall.