2/10 Poor
12 Dec 2024
Stay somewhere else.....
One of my worst hotel experiences...checked in and the first room was under construction- no sheets on the bed, bathroom door off the hinges, tools in the room(8pm btw). 2nd room offered had not been cleaned after the previous guests had checked out. The employee offered me a free upgrade for my trouble...except the room he sent me to still had guests in it as i opened the door...4th room was finally "ok". Had I booked directly through the hotel i wouldnt have stayed, but it was prepaid and non-refundable. The entire room needed work, paint chipped or peeling, furniture in disrepair, no smoke dectector, broken drawer under the sink, broken and missing shelf from the "closet", patchworl behind the door not printed, peephole in door had toilet paper stuffed into it from a previous guest, a bandaid was wrapped on a drawer handle, tv looked to have burn damage and no remote for the tv. The remote the front desk gave me barely worked; couldnt turn the tv on, number buttons didnt work and i coild only go "up" when selecting a channel. Needless to say, I will be staying elsewhere next time I need a room in that part of California
Chris
Chris, 2-night business trip
Verified Hotels.com guest review