4/10 Fair
Nov 4, 2022
Arrived on Sunday around 6:00 P.M. Hotel was dark, one door was open and lights came on, but no one was there to check us in. Found a phone number on the receipt, but that didn't work. The small print non the receipt said to make arrangements if you arrive after 12:00 on Sunday. Didn't see that until we found the hotel dark and deserted.
Finally found a note on a door stating our room number, but that door was locked and the lobby dark. Were able to find our way to the room and the key was in the door.
The room was clean and comfortable. On Monday we checked out between 7:30 and 7:45 AM. Same thing. No one was there. Didn't get breakfast at that hotel. Check-in process on Sunday really needs improvement.
Patricia
Verified Expedia guest review