4/10 Fair
17 Mar 2025
Check in time? Never heard of it
We showed up at 5:30pm to get into our room. We had some where to be at 7 and was barely going to have time to shower and change since we had been traveling all day. There was soooo many people in there when we arrived because of a volleyball tourny. I went to check in and the lady was like yea your room aint ready. It will be like 30-45 mins. We come back at 55 mins and it still wasnt ready and with very little sympathy from the hostess. We spent alot of money for a room we couldnt even use. Had to pay $40 for parking and no internet with tornado warnings everywhere. I bought the advanced Wi-Fi for our room so we could get ahold of family and it was just for one phone not the whole room. I couldn't believe it. I have never wrote a bad review on a business but this was crazy. I know things happen and showing some kind of sympathy for our situation would have been nice. instead we got "oh well attitudes"
Clayton
Clayton, 1-night family trip
Verified Hotels.com guest review