We requested towels for the next day stay because the hotel does clean every 2 days after your stay. The front desk told us that they did not have any towels available until after 6 hours later. We try to get ice, the ice dispenser are in floor 5, 9, 14, 19, but there is no ice in any of them. No shampoo, shower gel or Conditioner on any of the dispenser bottles. Among other things.