2/10 Poor
Apr 7, 2025
They lock the AC at 74 degrees!
Would not stay here again. We rented three rooms, the view is amazing, the secilurity lady is awesome, the bed was comfortable. However, we had an issue with the air in one of the rooms being locked at 74, the other two rooms were locked at 66 and 70. The first night my daughter and two grand kids were miserable. I went to the office and requested it be turned down. The girl sent maintenance but the other girl there with her said thst they are set to go no lower than 74, i explained that two of our rooms were lower and that 74 was too hot.i heard them call maintenance to go look at it. The next morning my daughter tells me thst they did nothing yo it, that they said ot cannot go lower. I then called the office back and once again explained the issue. She ssid that it was up to the maintenance person on call but that she would make sure they lowered it to 70. He finally came in amd lowered it to 72. Ridiculous! For the price you pay here you expect good customer service and to be comfortable. Not burn up, have to deal with rude people and have roaches. The system will not allow me to post pictures!
Lynn
Lynn, 3-night business trip
Verified Hotels.com guest review