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1 room, 2 adults

Sofitel Hangzhou Westlake, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
333 West Lake Avenue, Hangzhou, Zhejiang, 310002, China

Luxury hotel with full-service spa, connected to a shopping center, near West Lake
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 800 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Pool
Pool should be renewed

Sofitel Hangzhou Westlake, Hangzhou

from $127 CAD
  • Luxury Room
  • Luxury Room
  • Superior Room
  • Junior Suite
  • Luxury Room (Club Sofitel Access)
  • Luxury Room, City View
  • Luxury Room, City View
  • Superior Room, City View
  • Superior Room, City View
  • Suite (Prestige)

What’s around Sofitel Hangzhou Westlake, Hangzhou

Landmarks

  • In Xihu
  • West Lake - 1 min walk
  • Broken Bridge - 30 min walk
  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Liulang Wenying Park - 10 min walk
  • Wushan Square - 12 min walk
  • No.2 Park - 12 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 28 min drive
  • Hangzhou Yuhang Station - 34 min drive
  • Ding'an Road Station - 7 min walk
  • Longxiangqiao Station - 14 min walk
  • Chengzhan Station - 22 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Sofitel Hangzhou Westlake, Hangzhou’s small print

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:30 AM to 10:00 PM.
  • Guests under 16 years old are not allowed in the spa.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    Deposit: CNY 3000 per stay

    Optional extras

    Rollaway beds are available for CNY 288.0 per night

    Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

    Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Very Good 8.2 From 229 reviews

    Very Good 8.0
    Good hotel and location
    Very good location just across the street from West Lake. Not traditional Sofitel, but service staff is going extra to attend any need. Shower, air conditioner working fine. Extra towels, bottled water at first request. In order to get to West Lake just use underground crossing but note that if you have kids stroller you might need to go 50-100 m in either direction to use crossing as no elevator at underground crossing. Starbucks is closed by. Lotus patch is near (everyone is taking pictures there). Restaurants very close. Good location.
    Andre, ca2 night family trip
    Exceptional 10.0
    Great place to stay as it offered all we wanted
    Horel was Beautiful and room plus bathroom comfortable, big and clean..Beautiful bath with salts and nice toiletries. Bed and pillows heavenly. Excellent location as easy walk to West Lake, shops and ancient town. Exceptional service as they go out of the way to accommodate. Marina the lovely guest relations staff was lovely and delivered me a beautiful birthday cake. Concierge was knowlegable and helpful. Discounted buffet of RMB99 was good value with plenty of choice. Most memorable stay.
    Sandra, ca2 night romance trip
    Fair 4.0
    Not worth it
    Definitely not 5star. Felt like a holiday inn at best. Breakfast was cheap and you get what you pay for. Stay away from the Bircher mueslis. Most complicated check in ever with deposits and staff that was not ready to answer questions. Wifi was very spotty.
    ca2 night business trip
    Poor 2.0
    Old hotel not five star, stay away.
    It was NOT a 5 star hotel at all. The bathroom and the cleanliness is not up to par with a five star hotel. It was old, dusty and dirty bathroom, The room was old and dim looking with dust. The Housekeeping was not good. The front desk even told us we were upgraded to a higher room but when we walked in, it was horrible looking and old. Not what we expected for five star and for the price we paid, I think you can find a better hotel with same convenience around the west lake.
    sg2 night family trip
    Exceptional 10.0
    Sofitel Hangzhou
    excellent service and quality of accommodation. Brilliant and extraordinary staff, Anisa, Chhing and Felicity. Definitely recommend and will return.
    Abdul Aziz, za4 night romance trip

    Sofitel Hangzhou Westlake, Hangzhou

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