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All properties in Hangzhou, Zhejiang, China

Sofitel Hangzhou Westlake, Hangzhou

Luxury hotel with full-service spa, connected to a shopping center, near West Lake

  • Free WiFi and free parking
From
$169 CAD

Image gallery

  • Garden
  • Garden
  • Indoor Pool
  • City View
  • Garden
Garden. Image 1 of 96
1 / 96Garden
8.0.Very Good.
  • Everyone is helpful and friendly. They take very good care of me from the moment I arrive…

    Nov. 10, 2019

  • Great location, very helpful staff. Virus means breakfast is limited but still very good.…

    Apr. 23, 2020

See all 146 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 200 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (free)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available

What’s around

  • In Xihu
  • West Lake - 1 min walk
  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Liulang Wenying Park - 10 min walk
  • Wushan Square - 12 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Luxury King Room
  • Superior Room, 2 Single Beds
  • Junior Suite, 1 King Bed
  • Luxury Room, 1 King Bed (Club Sofitel Access)
  • Luxury City View King Room
  • Luxury Room, 1 King Bed, City View (Club Lounge Access)
  • Superior City View King Room
  • Superior Room, 2 Single Beds, City View
  • Suite, 1 King Bed (Prestige)
  • Superior Room, 2 Single Beds
  • Superior King Room

Location

  • In Xihu
  • West Lake - 1 min walk
  • Xihu Tiandi - 3 min walk

What’s around

Landmarks

  • In Xihu
  • West Lake - 1 min walk
  • Xihu Tiandi - 3 min walk
  • China Academy of Art - 5 min walk
  • Liulang Wenying Park - 10 min walk
  • Wushan Square - 12 min walk
  • No.2 Park - 12 min walk
  • Museum of Traditional Chinese Medicine - 13 min walk
  • Westlake Yintai Commercial Center - 14 min walk
  • Qinghefang Old Street - 17 min walk
  • Chenghuang Pavilion - 18 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou East Railway Station - 10 min drive
  • Hangzhou South Station - 17 min drive
  • Ding'an Road Station - 7 min walk
  • Longxiangqiao Station - 14 min walk
  • Chengzhan Station - 22 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Raised toilet seat
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hotel
  • Sofitel Hangzhou Westlake Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Optional extras

Rollaway beds are available for CNY 288.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

Policies

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:30 AM to 10:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: CNY 3000 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sofitel Hangzhou Westlake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - noon. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include 麦当劳 (5-min walk), JZ Club (6-min walk), and Ajisen (9-min walk).
  • Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.
  • Have fun with nearby activities like cycling and boat tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hangzhou Westlake also has a fitness center and spa services, as well as a garden.
8.0.Very Good.
  • 4.0.Fair

    The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.

    Ve, 1 night business trip, Jan. 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay

    Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.

    7 night trip, Dec. 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful staff, excellent service, beautiful hotel, fantastic artwork in every part of the hotel. Loved it.

    3 night trip, Nov. 7, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Old hotel not five star, stay away.

    It was NOT a 5 star hotel at all. The bathroom and the cleanliness is not up to par with a five star hotel. It was old, dusty and dirty bathroom, The room was old and dim looking with dust. The Housekeeping was not good. The front desk even told us we were upgraded to a higher room but when we walked in, it was horrible looking and old. Not what we expected for five star and for the price we paid, I think you can find a better hotel with same convenience around the west lake.

    2 night family trip, Oct. 20, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Close to the lake. Comfortable stay after a day out. Staff are generally friendly.

    2 night romance trip, Oct. 20, 2019

    Verified Expedia guest review

  • 6.0.Good

    It was close to West Lake. They locate us in a small room, with dirty carpet and old furniture. The fan in air conditioner made a horrible noise in the middle of night, I could get a good sleep. We requested a room change which was accepted

    3 night family trip, Sep. 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Sofitel Hangzhou

    excellent service and quality of accommodation. Brilliant and extraordinary staff, Anisa, Chhing and Felicity. Definitely recommend and will return.

    Abdul Aziz, 4 night romance trip, Sep. 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location and nice room a little dated but clean with the best most comfortable bed ever!

    3 night business trip, Sep. 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Close to the lake. Clean, quiet, great location, excellent restaurant right around the corner. Yilan Westlake Restaurant.

    2 night family trip, Jun. 21, 2019

    Verified Expedia guest review

  • 6.0.Good

    Good breakfast. Confusing checkin. Room a bit dated.

    3 night romance trip, May 10, 2019

    Verified Expedia guest review

See all 146 reviews