Best Western Plus Hotel Spring House, Rome

Location was excellent for our Vatican City site tour. The staff was very helpful and pleasant. Could not have been more pleased with our choice of hotel for our Rome stay!

Amazing srsy and area is so central

Hotel was very accommodating. 2 blks from Vatican Museum 10-15 mins cab ride to all other major roman sites. Metro system is 2 blks away as well. Our family of 4 enjoyed it and would stay here again

I arrived alone early to meet family in Rome and got unexpectedly sick on plane. Eventually, I went to the hospital. This hotel went ABOVE and BEYOND. They were absolutely fantastic at a time when I was alone and needing assistance. Most amazing and attentive customer service the entire time. I stayed here before many years ago and they have upgraded since. The room was great for me. Plus, they have great amenities - sauna gym etc. also, location was perfect for my trip to Rome. I really enjoyed this hotel. If I return to Rome (fingers crossed), this is my hotel!!

Booked for my family and it was great. They had no problems checking in. Had booked for 2 but then 3rd person showed up. Couldn't get extra bed so a 2nd room was booked. 2nd room ws not even used. Oh well.

The hotel was very nice we stayed in the new rooms and they were very nice. The hotel staff at front desk specially Natasha was very nice and accommodating. At check out we dealt with a different man whom was very dry and not as easy to speak to. But every other day we dealt with Natasha and a young man and they were the best. For anyone requiring a/c to sleep well they will not turn on the air conditioning in your room and the window in our room was stuck. Another person in our group had to be moved because the heater would not turn off. that was not pleasant to sleep but we made the best of it.

The staff at the Best Western were very friendly, communicated in our language wonderfully, and were very helpful in helping us navigate Rome. I would definitly stay here again.