6/10 Good
May 27, 2025
Mishap on check-in but corrected
To be honest, we have been staying at this property for the past 10 years. The rooms are starting to get dated as there hasn’t been a huge change to the decor in years. For the first time in 10 years the room was not ready at 4pm. I get it that this can happen sometimes but the problem was with the front desk staff telling us the delay would be about 15-20 mins. They said they would call when the room was ready, but 2.5 hours later I had to go check on my own. The room was still not ready but after complaining that this was not reasonable anymore they gave us someone else’s room who had not arrived yet. We then spoke with the manager who gave us a credit to the restaurant which was a step in the right direction. Other than this mishap on check in, the rest of the trip was fine. The only thing I would recommend is updating the rooms somewhat. They have been that way for years and are showing their age now. The restaurant was awesome, I recommend the beef ribs.
Verified traveller
3-night family trip
Verified Hotels.com guest review
