4/10 Fair
30 Aug 2023
Manage expectations
I stayed at the Central Hawassa Hotel for 5 days in August and must admit that I was exceptionally disappointed.
Rooms:
While the room contained all the amenities one would except - many of them did not work. The safe cannot be opened, not all the power sockets work, the fridge did not work, etc. etc. etc. While the bedding was clean every day, the hotel does not have stock and I often got new linen that was still damp.
Bathroom:
My bathroom (and apparently every other one in the hotel by feedback from front desk staff) did not have a shower door/curtain. So every shower you took would flood the whole bathroom. Luckily the water pressure and temperature were extremely poor so every shower was short.
Staff:
The staff are extremely friendly and try their best. Additional staff training is, however, needed as they often lack professionalism. For example, staff entered my room while I was still getting ready for the day. After seeing me, they greeted and still tried to enter to room to start cleaning.
General:
The hotel is in need of urgent repair and cleaning. Many things are "patched" and in need of urgent repair.
While I would be less pedantic under normal circumstances, the hotel rates itself as a 4 star hotel that sets expectations high (especially compared to another 4 star hotel in the city that is only marginally more expensive).
Should the hotel rate itself as a 2 star hotel, it would be fitting and people would be less surprised when visiting.
Andre
Andre, 6-night business trip
Verified Hotels.com guest review
