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The Downtown Hotel

2.5 star property
Elevate your stay with access to shopping, helpful staff for tour assistance, and convenient amenities at your fingertips.

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Photo gallery for The Downtown Hotel

Sea/Piton View | In-room safe, individually furnished, desk, soundproofing
Sea/Piton View | View from room
View from property
Balcony
View from room
At the heart of the city, The Downtown Hotel offers a blend of convenience and relaxation. Step out onto the terrace or get down to business with in-room WiFi and a well-equipped business center.

Reviews

6.6 out of 10
Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Front-desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
  • Hair salon

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Suite

Family Suite | In-room safe, individually furnished, desk, soundproofing

Family Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Shower/tub combination
  • City view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Deluxe Room, City View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Shower/tub combination
  • City view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Royal Suite

Royal Suite | In-room safe, individually furnished, desk, soundproofing

Royal Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Shower/tub combination
  • Mountain view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite (Soufriere)

Suite (Soufriere) | In-room safe, individually furnished, desk, soundproofing

Suite (Soufriere)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Shower/tub combination
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Sea/Piton View

Sea/Piton View | In-room safe, individually furnished, desk, soundproofing

Sea/Piton View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Shower/tub combination
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

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About the neighborhood

Map
Bridge And Frederick Street, Soufrière, 00000

What's nearby

  • Sulphur Springs - 6 min drive
  • Petit Piton - 7 min drive
  • Jalousie Beach - 10 min drive
  • Gros Piton - 14 min drive
  • Anse Chastanet Beach - 17 min drive

Getting around

  • Hewanorra Intl. Airport (UVF) - 58 min drive
  • George F. L. Charles Airport (SLU) - 88 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Waterfront De Belle View Restaurant and Bar - ‬1 min walk
  • ‪The Beacon Restaurant - ‬4 min drive
  • ‪The Terrace - ‬9 min drive
  • ‪pier 28 - ‬2 min walk
  • ‪Petit Peak Restaurant & Bar - ‬1 min walk

About this property

The Downtown Hotel

The Downtown Hotel puts you within a 15-minute drive of Gros Piton. Free perks include WiFi and self parking. Fellow travelers say good things about the overall property condition.

Languages

English, French

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 6.00 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Children & extra beds

  • Airport shuttle service for children costs USD 40 (roundtrip)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Policies

This property does not have elevators.
This property accepts credit cards. Cash is not accepted.

Also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufrière
The Downtown Hotel Hotel Soufrière

Frequently asked questions

Are pets allowed at The Downtown Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Downtown Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by The Downtown Hotel?

Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.

What are the check-in and check-out times at The Downtown Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Does The Downtown Hotel have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around The Downtown Hotel like?

The Downtown Hotel is a short 1-minute walk from Windward Islands and 2 minutes' walk from Pitons Management Area.

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The Downtown Hotel Reviews

Reviews

6.6

Good

7.0/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Martin, 7-night trip

6/10 Good

Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
William, 4-night trip

8/10 Very good

good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Fleur, 1-night trip

4/10 Fair

This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Chaniel, 4-night trip

2/10 Poor

This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Sarah, 3-night trip

8/10 Very good

Brillana, 4-night trip

2/10 Poor

Kevin, 1-night trip

6/10 Good

Yandi, 1-night trip

2/10 Poor

Terrible stay
The bed so dirty and noisy looks like was picked from a dumster or something
TV didn't work
Very old furniture
The phone not working...just to show there is a phone. I hope the kettle worked, I never tried.
1-night trip

8/10 Very good

Nigel, 2-night trip

10/10 Exceptional

The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Fey, 3-night trip

10/10 Exceptional

Sanam, 1-night trip

10/10 Exceptional

Nice stay
The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Sanam, 1-night trip

10/10 Exceptional

Thank you
Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Sanam, 1-night trip

6/10 Good

5-night trip

4/10 Fair

TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
MK, 1-night trip

10/10 Exceptional

6-night trip

6/10 Good

5-night trip

8/10 Very good

The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
14-night trip

2/10 Poor

2-night trip

10/10 Exceptional

Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
5-night trip

8/10 Very good

Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
5-night trip

8/10 Very good

Hotel in Downtown, close to everything, even the diamond gardens. Staff very welcoming and professional. Affordable and enough, not a resort Hotel proche de tout, meme des diamond gardens. Personnel accueillant et professionnel Ce n'est pas un resort mais il est suffisant and pas cher
4-night trip

6/10 Good

It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
3-night trip

8/10 Very good

good value for money hotel
If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Jo, 10-night trip

General property information

Travelers Say
"The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is open till late."
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Star Rating
2.5