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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Boutique hotel with outdoor pool, near Xenses Park

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Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Balcony
Outdoor pool
Gazebo
Yoga
Experience the charm of Terasu Riviera Maya Hotel & Spa, en Xcaret, an upscale boutique hotel near Río Secreto and Xplor Theme Park. Treat yourself to a rejuvenating massage or enjoy free continental breakfast by the garden. The outdoor pool beckons you to relax while staying connected with in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Parking available
  • Pool
  • Spa
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Free use of bicycles
  • Beach towels
  • Spa services
  • Airport shuttle
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Water dispenser
  • Concierge services

For families (6)

  • Microwave
  • Television
  • Garden
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
The current price is CA $176
CA $217 total
includes taxes & fees
Jun 1 - Jun 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Down duvet
Hair dryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down comforters, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Bedrooms, Private Pool

Balcony view

Luxury Villa, Multiple Bedrooms, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Smart TV
Premium bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 950 sq m
  • Sleeps 24
  • 7 King Beds, 2 Queen Beds and 3 Queen Sofa Beds

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Down duvet
Hair dryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
Down duvet
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
Aerial view

Occidental at Xcaret Destination - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very good, 4,251 reviews
The price is CA $255
CA $313 total
includes taxes & fees
May 28 - May 29
Occidental at Xcaret Destination - All Inclusive
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About the area

Map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720

What's nearby

  • Xenses Park - 6 min walk - 0.6 km
  • Xplor Theme Park - 12 min walk - 1.1 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Río Secreto - 18 min walk - 1.6 km
  • Ferry to Cozumel - 6 min drive - 3.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 13.9 miles/22.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪Festival Grand Buffet - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬5 min drive
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

At Terasu Riviera Maya Hotel & Spa, en Xcaret, you'll be just a 5-minute drive from Xplor Theme Park and Xcaret Eco Theme Park. Guests indulge in massages, then grab a bite to eat at the restaurant. An outdoor pool, free bike rentals, and a garden are other highlights at this boutique hotel. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 9 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 6:00 AM - 10:00 PM
    • Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking within 3 ft
    • Street parking available
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Coffee/tea in a common area
  • Water dispenser

What to do

  • Yoga classes
  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Porter/bellhop
  • Free bicycle rentals
  • Beach towels

Facilities

  • Garden
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Water dispenser
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 52-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Hosted evening meal costs MXN 0.0

Children & extra beds

  • Airport shuttle service for children up to age 17 costs MXN 2300 (roundtrip)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

Does Terasu Riviera Maya Hotel & Spa, en Xcaret offer free cancellation for a full refund?

Yes, Terasu Riviera Maya Hotel & Spa, en Xcaret does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Yes, there's an outdoor pool.

Are pets allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Terasu Riviera Maya Hotel & Spa, en Xcaret?

Yes, an airport shuttle is available. The charge is MXN 2300 per vehicle roundtrip.

What are the check-in and check-out times at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, this hotel doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Terasu Riviera Maya Hotel & Spa, en Xcaret and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Terasu Riviera Maya Hotel & Spa, en Xcaret?

Yes, there's an onsite restaurant.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Terasu Riviera Maya Hotel & Spa, en Xcaret like?

Terasu Riviera Maya Hotel & Spa, en Xcaret is a short 12-minute walk from Xplor Theme Park and 16 minutes' walk from Xcaret Eco Theme Park.

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Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Parks
Restaurant
Location
Breakfast
Maps

What guests liked

  • Breakfast was consistently excellent, with many guests praising the quality and variety of the meals. (10 reviews)
From real guest reviews summarized by AI.

Reviews

6/10 Good

Gwenne, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Wanted to love it

The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
Stacie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing location, staff and facilities

Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Sharon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing!

Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Sharon, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Javier, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved my experience, but hate that it had to come to an end! Staff were very friendly & helpful, the receptionist helped a lot! The breakfast was good. I enjoyed the stay & for sure recommend others to book, thank you guys for the hospitality & experience!
Octavio, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Terasu was amazing the staff was the best! We loved Fernanda the hotel kitty. It was such a fun time.
Kiley, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
James, 2-night romance trip
Verified Expedia guest review

6/10 Good

Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
Jennylyn, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Hands down the best get away place. If you like peace and quiet, It’s a smaller place with nature all around. The staff is one of the best I’ve ever had so attentive and friendly from the moment you arrive to the moment you close your car door to leave. The atmosphere is peaceful the place is clean. The host were amazing helping us secure a cab that won’t charge an arm an a leg. They also give you recommendations to places based on your interest. We visited XCARET, the night guard waited outside with a lamp for us to make sure we were ok. At night they close the gates which made me feel extra safe and secure. Their restaurant staff amazing as well. I will definitely be back.
Yamileth, 2-night family trip
Verified Expedia guest review

8/10 Very good

The staff is very nice and the room was clean every day.
CHRISITNA, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rajiv, 1-night trip
Verified Expedia guest review

6/10 Good

Cindy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff is soo friendly and go out of their way to help you. This place is like an oasis in the jungle. The location is perfect for visiting the parks. I recommend XCaret, Xenses, and Xplor.
Rajiv, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

All of the staff: Fanny, Fernando, Nemesio, Jorge, Marcela and Jamil are very helpful, hardworking, kind and warmly accommodating, like a family! The service at Terasu was consistently superb, and the complimentary breakfast was always excellent—as is the delicious a la carte menu. The almost daily visits from the spider monkeys were truly awesome! I recommend Terasu for anyone requiring a very quiet, very well run ‘home away from home’ while visiting the easily accessed Playa del Carmen and Mayan Riviera.
jordan, 11-night trip
Verified Expedia guest review

10/10 Exceptional

It is a sanctuary in the jungle. Easily the best place I have stayed. Breakfast is awesome, you can get lunch at a neighboring deli and dinner is out of this world. I extended for an additional week, because the staff went above and beyond what was expected. I would not heisitate to come back. Thank you.
Rajiv, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutrly one of the best places I have stayed. The staff goes well above and beyond what I expectdd. It was so nice, I decided to extend for another week.
Rajiv, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hidden in the jungle near the Xsenses park, it feels very secluded. Check in was very attentive, the room is very well appointed and the dinner options are excellent.
Raphaelle, 1-night family trip
Verified Expedia guest review

6/10 Good

I can’t post picture, the blanket is dirty and crazy. But the reception person is really good. Their breakfast is awesome!!! The omelette superior. Anyway pls upgrade your room service.
run, 1-night trip
Verified Expedia guest review

4/10 Fair

This is not a real hotel, more like a family run business. The staff were nice, but the environment and hotel condition is not good. Do not fool by the picture. Only convenience is close to most parks.
Ling, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent location and beautiful place surrounded by nature, rooms are spacious,clean and comfortable. The customer service is exceptional and walking distance to the parks. I will absolutely be back.
yesenia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
marlaina, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Second time staying at the property! Staff is always friendly and helpful! Cute and intimate property.
Bernard, 4-night trip
Verified Expedia guest review

10/10 Exceptional

arnaldo, 4-night trip
Verified Expedia guest review