The Fujiya Hotel

Mountain ryokan with spa, near Hakone Open Air Museum

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Tue, Dec 30
Thu, Jan 1
December 2025
24
January 2026
Exterior - The Fujiya Hotel (Hakone)
Property preview
FLOWER PALACE JUNIOR SUITE - The Fujiya Hotel (Hakone)
Garden - The Fujiya Hotel (Hakone)
3 restaurants, breakfast, lunch, dinner served; French cuisine - The Fujiya Hotel (Hakone)
When you stay at The Fujiya Hotel, you'll be just a 5-minute drive from Hakone Kowakien Yunessun and Hakone Open Air Museum. Guests can visit the spa to be pampered with massages, facials, or body treatments, and The Fujiya, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious ryokan include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers like the helpful staff and overall property condition. Public transportation is close by: Kowakidani Station is just 13 minutes by foot.
VIP Access
Wonderful

Popular amenities

  • Pool
  • Onsen
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Hot springs
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • 24-hour front desk

Feel at home (6)

  • Free cribs/infant beds
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
CA $364
CA $463 total
Jan 5 - Jan 6, 2026

Why we love this property

Indoor and outdoor fun
This luxury property boasts both indoor and seasonal outdoor pools. Perfect aquatic escapes await no matter the weather.
Zen mountain escape
This ryokan features a full-service spa with facials and reflexology. Hot springs, sauna, and a fitness room offer rejuvenation amid Japanese garden serenity.
Japanese mountain ryokan
Traditional Japanese elegance meets lush mountain views at this luxury historic ryokan in a national park. A serene Japanese garden awaits exploration.

Room options

Showing 31 of 31 rooms
MAIN BUILDING HISTORIC DOUBLE | Bathroom
MAIN BUILDING HISTORIC DOUBLE
MAIN BUILDING HISTORIC DOUBLE
MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
MAIN BUILDING TWIN | Bathroom
MAIN BUILDING TWIN
MAIN BUILDING TWIN
MAIN BUILDING TWIN

MAIN BUILDING TWIN

Wonderful

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds
MAIN BUILDING JUNIOR SUITE | Bathroom
MAIN BUILDING JUNIOR SUITE
MAIN BUILDING JUNIOR SUITE
MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 47 sq m
  • Sleeps 2
  • 2 Large Twin Beds
COMFY LODGE / RESTFUL COTTAGE TWIN | Bathroom
COMFY LODGE / RESTFUL COTTAGE TWIN
Premium bedding, in-room safe, desk, iron/ironing board
COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN

Very good

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 33 sq m
  • Sleeps 2
  • 2 Large Twin Beds
COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN | Bathroom
COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN
COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN
COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds
COMFY LODGE / RESTFUL COTTAGE SUITE | Bathroom
COMFY LODGE / RESTFUL COTTAGE SUITE
COMFY LODGE / RESTFUL COTTAGE SUITE
COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
Bidet
Private bathroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Combined shower/tub, free toiletries, hair dryer, slippers
FLOWER PALACE DELUXE TWIN
FLOWER PALACE DELUXE TWIN
Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE DELUXE TWIN

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 2 Large Twin Beds
FLOWER PALACE JUNIOR SUITE | Bathroom
FLOWER PALACE JUNIOR SUITE
FLOWER PALACE JUNIOR SUITE
FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds
FLOWER PALACE HERITAGE ROOM | Bathroom
FLOWER PALACE HERITAGE ROOM
FLOWER PALACE HERITAGE ROOM
Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE HERITAGE ROOM

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 74 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 69 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds
FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM | Bathroom
FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM
FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM
FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Bidet
Private bathroom
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds
Combined shower/tub, free toiletries, hair dryer, slippers
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

FORESTWING TWIN FOREST SIDE

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds
Combined shower/tub, free toiletries, hair dryer, slippers
FORESTWING TWIN GARDEN SIDE
FORESTWING TWIN GARDEN SIDE
FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds
FORESTWING CORNER TWIN
FORESTWING CORNER TWIN
FORESTWING CORNER TWIN
FORESTWING CORNER TWIN

FORESTWING CORNER TWIN

Exceptional

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 41 sq m
  • Sleeps 2
  • 2 Large Twin Beds
FORESTWING PREMIER SUITE | Property amenity
FORESTWING PREMIER SUITE
FORESTWING PREMIER SUITE
FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Bidet
Private bathroom
Hair dryer
  • 82 sq m
  • Sleeps 2
  • 2 Large Twin Beds
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Main Building Twin Room

  • Sleeps 2
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Living area
Living area

Main Building Junior Suite

  • Sleeps 2
Food and drink
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Main Building Double Room

  • Sleeps 2
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Living area

Western-style Building Suite

  • Sleeps 2
Food and drink
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

COMFY LODGE& RESTFUL COTTAGE Building Twin Room

  • Sleeps 2
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Hana Goten Heritage Chrysanthemum Room

  • Sleeps 2
Food and drink
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

FLOWER PALACE Heritage Room

  • Sleeps 2
Interior detail
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Living area

Hana Goten Junior Suite

  • Sleeps 3
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Hana Goten Deluxe Twin Room

  • Sleeps 2
Property grounds
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Living area

Forest Wing Premier Suite

  • Sleeps 2
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Forest Wing Corner Twin Room

  • Sleeps 2
Food and drink
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Living area

FLOWER PALACE  Two Bedroom Penthouse Suite

  • Sleeps 4
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Forest Wing Twin Forest Room

  • Sleeps 3
Bathroom
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Living area

4 Beds with Bath, Mountain View

  • Sleeps 4
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Twin With Bath, Mountain View

  • Sleeps 3
Interior
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Bathroom

Comfy Lodge/Restful Cottage Suite

  • Sleeps 2

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About the area

Map
359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Open Air Museum - 12 min walk - 1.0 km
  • Okada Museum of Art - 2 min drive - 1.7 km
  • Hakone Kowakien Yunessun - 2 min drive - 1.7 km
  • Hakone Gora Park - 3 min drive - 1.4 km

Getting around

  • Haneda Airport (HND) - 97 min drive
  • Narita Intl. Airport (NRT) - 154 min drive
  • Hakone Miyanoshita Station - 7 min walk
  • Hakone Gora Station - 23 min walk
  • Hakone Ohiradai Station - 25 min walk
  • Kowakidani Station - 13 min walk

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬3 min drive
  • ‪箱根餃子センター - ‬3 min drive
  • ‪NARAYA CAFE - ‬7 min walk
  • ‪たび屋 TABIYA'S - ‬17 min walk
  • ‪ラウンジ花影 - ‬3 min drive

About this property

The Fujiya Hotel

When you stay at The Fujiya Hotel, you'll be just a 5-minute drive from Hakone Kowakien Yunessun and Hakone Open Air Museum. Guests can visit the spa to be pampered with massages, facials, or body treatments, and The Fujiya, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious ryokan include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers like the helpful staff and overall property condition. Public transportation is close by: Kowakidani Station is just 13 minutes by foot.

At a glance

Hotel size

    • 120 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 20
    • Check-out time is 11 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
    • Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
    • This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Kaiseki meal
  • Room service (limited hours)

What to do

  • Hot springs
  • Shopping
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 6 buildings/towers
  • Built in 1878
  • Safe-deposit box at front desk
  • Garden
  • Library
  • Piano
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 2:00 PM to 1:00 AM. There are 2 hot springs open between 2:00 PM and 1:00 AM.

Dining

The Fujiya - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Kikka-so - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Cascade - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Reservations are required. Open daily.
Victoria - This bar serves light fare only. Open daily.
Lounge - This café serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 4900 for adults and JPY 2600 for children

Children & extra beds

  • Rollaway beds are available for JPY 10120.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • The seasonal pool is open from July 07 to August 31
  • Hot springs access available from 2:00 PM to 1:00 AM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the public bathing facility

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property in advance.

Also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

Frequently asked questions

Does The Fujiya Hotel offer free cancellation for a full refund?

Yes, The Fujiya Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Fujiya Hotel?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.

Are pets allowed at The Fujiya Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Fujiya Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Fujiya Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM.

What is there to do at The Fujiya Hotel and nearby?

Onsite recreation at The Fujiya Hotel includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Fujiya Hotel also has a seasonal outdoor pool and a fitness center, as well as a garden.

Are there restaurants at or near The Fujiya Hotel?

Yes, there are 3 onsite restaurants, featuring French cuisine.

What's the area around The Fujiya Hotel like?

The Fujiya Hotel is a short 7-minute walk from Hakone Miyanoshita Station and 19 minutes' walk from Hakone Open Air Museum.

Have a question?

Get instant answers with AI powered search of property information and reviews.

The Fujiya Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.2

Location

9.4

Staff & service

9.4

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was delicious with amazing presentation and was a highlight of the stay. (7 reviews)
  • The on-site dining and nearby restaurants offered excellent and superb meals with a range of options. (7 reviews)
  • The spa experience was exceptional and provided a beautiful and relaxing atmosphere. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staffOnsenRoomHistoricalHistoryGardensBreakfastFoodLocationSpa

10/10 Exceptional

We loved absolutely everything about our stay The Fugiya Hotel. A highlight of an incredible trip to Japan.
Maite, 1-night trip

10/10 Exceptional

The room was perfect. We had a great time at Fujiya hotel. I hope we can come back sometime soon!
Milad, 2-night trip

10/10 Exceptional

This legendary quiet luxurious hotel was everything I expected. The room was clean and beautiful in a simple traditional Japanese way. The amenities are excellent. I enjoyed the onsen and sauna. The Japanese gardens surrounding the hotel are beautiful and relaxing. Also, do not miss out on having lunch or dinner at the French restaurant. The food and the service were exquisite.
LISA, 1-night trip

10/10 Exceptional

Historic Gem of a Hotel

The Hotel is simply amazing Historic and Pristine And other than an issue with the Server at the French/Main Dining Room everything else was fantastic Staff was extremely fine and you have to watch the Video of the 2018-2020 Gut Restoration to truly see what went into the Hotel. It's a Gem. As is the whole area Don't miss the Open Area Museum
David, 2-night trip

10/10 Exceptional

Highly recommend

Beautiful hotel - what you would imagine as ‘old Japanese style’, but with all the comforts you need in today’s world. The people and service amazing. Great location to access the attractions all around the area - via using the very easy to use public services.
Giuliano, 3-night trip

10/10 Exceptional

Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much!
Tsz Yan, 1-night trip

10/10 Exceptional

Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited.
Rohan, 2-night trip

10/10 Exceptional

This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.
Borany, 2-night trip

10/10 Exceptional

Gem of Hakone

The hotel and it’s grounds were beautiful. The staff was very accommodating, but check in was too slow. The restaurant staff was very accommodating and they had a nice menu. Overall, we would gladly come back.
Steven, 1-night trip

10/10 Exceptional

Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again
Hannah, 2-night trip

10/10 Exceptional

beautiful property, beautiful hotel garden- don't miss it! Close to the train station. Staff helpful ,polite and welcoming. Special thanks to Kim- was the best- always ready to help, polite and just wonderful !
SHARAD, 3-night trip

10/10 Exceptional

Love the property and facilities! Food is authentic and services are perfect! Would definitely stay again!
Yuanyuan, 2-night trip

10/10 Exceptional

What a place!!! Highly recommend visiting. The quality, cleanliness and service were excellent.
ILYA, 1-night trip

10/10 Exceptional

Beautiful historical building that has been well cared for. Close to train and bus to jump on and off.
Lilly, 2-night trip

10/10 Exceptional

This was my favorite hotel during my Japan trip. The rooms were spacious and the staff was incredibly kind and helpful. The resort and the grounds are beautiful! I would stay here again in a heartbeat.
Melissa, 2-night trip

10/10 Exceptional

The Onzen was wonderful on the sixth floor looking out over the mountains
Robert, 2-night trip

10/10 Exceptional

Beautiful hotel and very helpful staff
Nannette, 2-night trip

10/10 Exceptional

Gorgeous rooms and garden! I didn’t want to leave it was so beautiful and everyone was so kind and accommodating!
Selma, 1-night trip

8/10 Very good

The hotel was beautiful, restaurants wonderful and breakfast amazing but really disappointed that the onsen (outside pool) was closed. This was no due to weather but apparently the case being Sep despite 26 degree weather. This should have been communicated through website information or at time of booking as this is a highlight to going to an onsen area. Especially this quiet an area, one night was enough.
Debbie, 2-night trip

10/10 Exceptional

Beautiful historic hotel with amazing service.
Laura, 2-night trip

10/10 Exceptional

All staffs are very professional. Their manners and services are professional. Their garden is large, well designed and well maintained
keiko, 1-night trip

10/10 Exceptional

Beautiful hotel with exemplary service. Picturesque gardens surrounding the hotel. Close to the train station and a bus stop which is convenient. Many amenities at this hotel and amazing Japanese breakfast. Hotel has three restaurants and a private onsen. Each room also receives hot spring water. All in all, this was a great choice.
Nadine, 1-night trip

8/10 Very good

The hotel is beautiful and set in beautiful surroundings.
Michelle, 3-night trip

10/10 Exceptional

Very friendly staff and very large rooms.
Haydee, 2-night trip

10/10 Exceptional

One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday.
Jeffrey, 3-night trip