2/10 Poor
4 Apr 2024
Avoid like the plague!
Pros:
- The place is well manicured and has a nice pool.
- The location is close to town but still quiet
Cons:
- I was lied to. Repeatedly. The cook in the kitchen lied and told me he was the manager. The girl at the check in counter lied and told me that rooms were still being cleaned, even after I saw the cleaning crew leave.
- The check in counter girl was incredibly rude.
- The cook in the kitchen tried to lecture me any time I had a problem with something.
(and they were legitimate concerns - I don't need a lecture because you are incompetent.)
- My first "barrel" had ripped pillows and ripped curtains.
- My second "barrel" had trash in it.
- The bathrooms and showers were NEVER cleaned. They were always disgusting.
- They only take cash at the bar/breakfast kitchen - but there are no signs anywhere to let anyone know about it.
- If you ask for the manager / owner's contact, all they give you is the main address that anyone can answer. They did not reply to the email
- Speaking of answering, if you book through hotels.com and hotels.com tries to call them to deal with problems, they refuse to answer the phone here so that problems can't be dealt with.
- They offer no flexibility whatsoever with reservations. One person tried to check in to their room at 2:56pm (official check in time is 3pm) and was told no, it's not 3.
- If you ask if a room might be available earlier than 3, they will not look - they will just tell you it is not 3. No flexibility or customer service
LAURA
LAURA, 3-night trip
Verified Hotels.com guest review
