2/10 Poor
22 Sep 2024
My mother had passed away. We had so much stuff going on. Apparently the wrong dates were booked. We weren’t heading to Minnesota until today, but the date for the booking was yesterday through today. I called the lady and tried to explain to her. She was very unfriendly, unprofessional, not caring, I feel that they just took a vantage of a family Who is going through a very hard time and they would not even budge or make any adjustments . We lost not only a mother/grandmother but $79 plus taxes and all other charges they added on. very unsatisfied
Cindy
Cindy, 1-night family trip
Verified Hotels.com guest review