10/10 Exceptional
robert
Jan 29, 2026Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Encanto Acapulco
Luxury resort with spa, near Chapel of Peace
Choose dates to view prices
Encanto Acapulco puts you within a 10-minute drive of Chapel of Peace and Botanical Gardens of Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.
9.0
Wonderful
Popular amenities
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Health club
- Hot tub
- Pool bar
- Swim-up bar
- 24-hour room service
- Massage/treatment rooms
- Babysitting
Feel at home (6)
- Babysitting (surcharge)
- Private bathroom
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
CA $348
CA $468 total
includes taxes & fees
Sep 29 - Sep 30
Why we love this property
Work and play paradise
The resort offers conference spaces for productivity alongside spa services and poolside bars for relaxation. Business meets pleasure in perfect balance.
Delicious dining options
Enjoy Mexican and international dishes at two restaurants with scenic views. Two bars and cooked-to-order breakfast enhance the dining experience.
Spa sanctuary
The full-service spa offers daily treatments in specialized rooms. Wellness amenities include a health club, fitness room, and hot tub.
Room options
Check availability for these dates
Showing 8 of 8 rooms
Ocean Balcony Suite - King
- Sleeps 3
- 1 King Bed
Ocean Pool Villa - King
- Sleeps 2
- 1 King Bed
Ocean Balcony Suite - 2 Double
- Sleeps 4
- 2 Double Beds
Signature Suite, Ocean View
- Ocean view
- 235 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
Ocean Balcony Suite - King
8.8Excellent
6 reviews
- Sea view
- 61 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Ocean Pool Villa - King
9.0Wonderful
6 reviews
- Ocean view
- 114 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
Ocean Balcony Suite - 2 Double
- Ocean view
- 61 sq m
- 1 bedroom
- Sleeps 4
- 2 Double Beds
Ocean Designer Suite - King
10.0Exceptional
2 reviews
- Sea view
- 93 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the area
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
What's nearby
- Capilla Del Atardecer - 1 min walk - 0.1 km
- Arena GNP Seguros - 20 min drive - 7.5 km
- Majahua Beach - 20 min drive - 7.5 km
- La Quebrada Cliffs - 45 min drive - 16.5 km
- Forum de Mundo Imperial - 49 min drive - 18.3 km
Getting around
- General Juan N. Alvarez Intl. Airport (ACA) - 21 min drive
- Airport shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Beach shuttle (surcharge)
Restaurants
- Zibu - 4 min drive
- Praya - 8 min drive
- La Huerta - 7 min drive
- Sí Señor Acapulco - 8 min drive
- Punta Sirena - 19 min walk
About this property
Encanto Acapulco
- Encanto Acapulco puts you within a 10-minute drive of Chapel of Peace and Botanical Gardens of Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.
At a glance
Hotel size
- 44 units
- Arranged over 5 floors
Arriving/Leaving
- Check-in start time: 3 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Babysitting*
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free covered onsite valet parking
- Electric vehicle charging point on site
Transfers
- Airport shuttle on request (available 24 hours)*
Offsite
- Beach shuttle*
- Shopping center shuttle*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
- 2 restaurants
- Bar/lounge
- Poolside bar
- Swim-up bar
- Free daily reception
- 24-hour room service
Traveling with children
- Children stay free (see details)
- Babysitting (surcharge)
What to do
- Beach shuttle (surcharge)
- Golfing nearby
Working away
- Business center
- Meeting rooms
- Conference center (1018 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Beach shuttle (surcharge)
- Pool loungers
- Pool umbrellas
- Romance packages
Facilities
- 2 buildings/towers
- Built in 2009
- Safe-deposit box at front desk
- Garden
- Terrace
- Library
- Health club
- An outdoor pool
- Full-service spa
- Hot tub
- Massage/treatment rooms
- Locally sourced food is prioritized
- Vegan dining options
- Vegetarian dining options
- Local artist showcase
- No plastic water bottles
- Banquet hall
- Outdoor furniture
- Beaux Arts architecture
Room amenities
Home comfort
- Air conditioning
- Minibar
- Slippers
- Children's slippers
- Iron/ironing board (on request)
Sleep well
- Pillow menu
- Blackout drapes/curtains
- Premium bedding
What to enjoy
- Furnished balcony/patio
- Individually furnished and decorated
Freshen up
- Private bathroom
- Rainfall showerhead
- Shower only
- Free toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Desk
- Free WiFi
- Free long-distance and local calls
Food and drink
- Champagne service
More
- Daily housekeeping
- In-room safe
Special features
Spa
Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Dining
RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.
Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Fees & policies
Optional extras
- Cooked-to-order breakfast is offered for an extra charge of approximately USD 35 to 55 for adults, and USD 20 to 40 for children
- Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, maximum occupancy 4)
- Beach shuttle and shopping center shuttle service is offered for an extra charge
Children & extra beds
- Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 8:00 PM
- Children under 11 years old are not allowed in the swimming pool without adult supervision
- Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco
Frequently asked questions
Is there a pool at Encanto Acapulco?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Encanto Acapulco?
Sorry, pets aren't allowed.
Is parking offered on site at Encanto Acapulco?
Yes, there's free valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Encanto Acapulco?
Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.
What are the check-in and check-out times at Encanto Acapulco?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Encanto Acapulco and nearby?
Encanto Acapulco has a spa and an outdoor pool, as well as a health club and a garden.
Are there restaurants at or near Encanto Acapulco?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.
Does Encanto Acapulco have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Encanto Acapulco like?
Encanto Acapulco is in Brisas del Marqués, a short 1-minute walk from Capilla Del Atardecer.
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Encanto Acapulco Reviews
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
9.2
Location
9.4
Staff & service
9.2
Property conditions & facilities
What guests liked
- Breakfast food options were great and very tasty. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
ViewLobbyRoom10/10 Exceptional
MARIANA
Aug 27, 2026Todo excelente
10/10 Exceptional
Alejandro
Jan 8, 2026Excellent experience but the service was slow.
10/10 Exceptional
Verified traveller
Oct 18, 2022Best in Acapulco!
Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
10/10 Exceptional
Gabriela
May 17, 2023Amazing experience the property has great view and the service is excellent!!
10/10 Exceptional
nathan
Mar 2, 2023Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
10/10 Exceptional
Magally
Jun 10, 2024Excellent!
8/10 Very good
Daniel
Apr 11, 2026The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive.
The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”
10/10 Exceptional
Isaac
Dec 26, 2022amazing
10/10 Exceptional
Julian
Apr 9, 2025.
10/10 Exceptional
monica
Oct 17, 2022The view at this property is breath taking.
Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
6/10 Good
Diego
May 13, 2024The service is friendly but really slow
8/10 Very good
Richard
Apr 23, 2024My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause.
The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy.
However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage.
Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience.
Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon.
While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future."
Overall Rating: 3/5 ⭐️
10/10 Exceptional
Fernando
Jun 12, 2026Increíble atención de todos y sobre todo cuentan con traslados por si quieres salir de noche sin manejar
8/10 Very good
José Alfredo
May 12, 2026No tiene acceso a la playa y las habitaciones no son cómodas
10/10 Exceptional
FRANCISCO
Apr 26, 2026Un lugar espectacular para relajarte, descansar y disfrutar de una vista espectacular de la Bahía de Acapulco
6/10 Good
America
Apr 24, 2026Bien, no me encanto
8/10 Very good
Enrique
Apr 6, 2026Muy recomendable. Buen servicio
8/10 Very good
Penélope
Mar 25, 2026Si
10/10 Exceptional
Oscar Rene
Mar 23, 2026Sin dudas un lugar de Encanto, pasamos una estancia súper.
8/10 Very good
Alejandro
Mar 20, 2026La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual.
De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos…
El personal del valet muy atentos
El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento.
No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel.
10/10 Exceptional
Juan Miguel
Mar 16, 2026El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas.
10/10 Exceptional
Sergio Alfredo Gonzalez
Mar 10, 2026Fantástico todo!
10/10 Exceptional
Samuel
Feb 22, 2026Espectacular
8/10 Very good
Jose Benjamin
Feb 8, 2026La pasamos muy bien !
Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así !
Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏
GRACIAS
Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora
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