10/10 Exceptional
Great hotel and staff great location
Greg
Greg, 5-night trip
ROCCİA DOWNTOWN HOTEL
Van hotel with restaurant and bar/lounge
When visiting Van, ROCCİA DOWNTOWN HOTEL is a great choice to consider. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat.
Excellent
Popular amenities
- Free breakfast
- Free parking
- Free WiFi
- Restaurant
- Bar
- 24/7 front desk
Main amenities (7)
- Daily housekeeping
- Restaurant and bar/lounge
- Coffee shop/cafe
- 24-hour front desk
- Coffee/tea in a common area
- Luggage storage
- Lockers available
Feel at home (6)
- Private bathroom
- Daily housekeeping
- Blackout drapes/curtains
- Elevator
- Soundproofed rooms
- Hair dryer
CA $100
CA $112 total
includes taxes & fees
Dec 25 - Dec 26
Room options
Check availability for these dates
Showing 4 of 4 rooms
Classic Double Room, City View
Exceptional
Highlights
Soundproofed
Blackout drapes/curtains
Private bathroom
Hair dryer
Laptop workspace
Desk
In-room safe
Daily housekeeping
- 25 sq m
- City view
- Sleeps 2
- 1 Queen Bed
Suite
Highlights
Soundproofed
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Living room
Laptop workspace
Daily housekeeping
- 1 bedroom
- Sleeps 3
- 1 King Bed
Triple Room
Highlights
Soundproofed
Blackout drapes/curtains
Private bathroom
Hair dryer
Laptop workspace
Desk
In-room safe
Daily housekeeping
- Sleeps 3
- 1 Twin Bed and 1 Queen Bed
Family Room
Exceptional
Highlights
Soundproofed
Blackout drapes/curtains
Private bathroom
Hair dryer
Laptop workspace
Desk
In-room safe
Daily housekeeping
- Sleeps 5
- 1 King Bed and 2 Large Twin Beds
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About the area
Türkoglu 1. Sk. 2-6, Van, Van, 65130
About this property
ROCCİA DOWNTOWN HOTEL
When visiting Van, ROCCİA DOWNTOWN HOTEL is a great choice to consider. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat.
At a glance
Property amenities
Room amenities
Frequently asked questions
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ROCCİA DOWNTOWN HOTEL Reviews
Excellent
9.2
Cleanliness
7.4
Amenities
9.4
Staff & service
9.0
Eco-friendliness
8.8
Property conditions & facilities
10/10 Exceptional
We liked the family room. Very clean and comfortable.
Maryam
Maryam, 2-night trip
10/10 Exceptional
Excellent team and most helpful
Kaveh
Kaveh, 1-night trip
10/10 Exceptional
The hotel is newly built and clean. The staff mostly don't speak English or persian but there try hard to communicate and they are super respectful and nice we loved it. During our stay we had water and electricity outage, but they handled it very well with bringing water bottles frequently and turning on the electric generator.
Ali
Ali, 1-night trip
10/10 Exceptional
1st time in Van
Our first time in Van was made amazing by our stay at Roccia Downtown Hotel! Booked it and didn't regret it for a second. The location was perfect - on a side road of one of the main streets, so easy to get to restaurants and shops. Our room was super clean and well-kept, and the amenities were top-notch. Loved that we got 2 bottles of water and tea/coffee replenished daily. Breakfast was absolutely delicious - so much variety! The staff were super helpful, and special shoutout to Nurullah at the reception - he was EXCEPTIONAL! From day one, he helped us book tours, spa treatments, and taxis. Only negative was that the spa wasn't operational yet, but Nurullah's service made up for it. I'd DEFINITELY recommend Roccia Downtown Hotel to anyone visiting Van!
Verified traveller
3-night trip
2/10 Poor
Expectation didn't match reality
The hotel is newly built and actually not yet finished. Check in experience was poor, there are no European languages spoken at all and other languages are Turkish and Kurdish, all communications is via google translate. This was slow, tedious and inaccurate. Some of it felt that the staff were poorly trained. They wanted to keep our passports which is irregular and after much deliberation, they agreed to take a photocopy instead.
There is no pool (though advertised) and fixtures and fittings poorly fitted in parts, for example the toilet seats are too small for the basin and crucially electrical sockets do not all function. The bathroom we found was not clean, and toilet paper only replaced if requested or empty roll left visible. We couldn't use any of our electrical appliances with the voltage adapter purchased for Turkey and the hotel did not have any to loan except for our mobile phone.
The hotel staff offer to help arrange day trips to various places, this is with external contacts that the hotel staff accept payment for. This was the biggest hassle and turned out to be stressful, ruining our trip. We agreed the type of vehicle, places to visit and price with the hotel reception. Then only to get to places and have them add their cost of ticket entry on to ours, not a big deal until we realised they were taking photos of us and then ask for extra payment for places we agreed and then not take us. I can go on but there isn't space. Avoid!
Verified traveller
3-night trip
6/10 Good
Not worth the extra money
Checkin was slow. No one can speak English even a little bit. Amazing at a so called 4 star hotel.
The valet parking is difficult at best.
We had to change our room because the shower didnt drain. The caulking around the shower cabinet leaked into the bathroom.
Jungoak
Jungoak, 1-night trip
6/10 Good
This place diesnt deserve 4 stars.
The breakfast on Sunday was cold. Cold soup. Cold eggs and French fries etc. We had a terrible night Saturday since they brought in a band and played really loud music until 1am. At no time did they tell us about this or we would have checked out and gonevdomewhere else for the night. I am not kidding, the music was rattling things in our room.
The place needs some maintenance also. The bathroom door handle fell off and the shower caulking was bad so water leaked into the bathroom making it slippery and unsafe
Jungoak
Jungoak, 2-night trip
2/10 Poor
Hi
I paid and hotel got money here again they said expedia canceled the payment
Please send back my money
farnaz
farnaz, 1-night trip
10/10 Exceptional
Odalar temiz çalışanlar güleryüzlü teşekkürler bir sonraki ziyaretlerde tekrar tercihim olacak
Serkan
Serkan, 1-night trip
10/10 Exceptional
Otel yeni yapılmış herşeyi yeni bir çok beş yıldızlı oteli gölgede bırakır. Her tarafı çok temiz çalışanları ilgili ve güleryüzlü konumuda gezilebilecek yerlere yakın.fiyatıda konforunu göre gayet makul.
Ali Ekber
Ali Ekber, 1-night trip
6/10 Good
Aslında otel çok iyi ve yeni olmasına rağmen banyolarda tadilat rötuşu yapmak gerekir ve en önemlisi: son katta eğlence salonu varmış gece saat 1 e kadar yüksek sesle eğlence müzik vardı , bizim odamiz 1. Katta idi , rahatsız ediciydi.
(Odamızın penceresi kapalı alana bakıyordu. )
Ilyas
Ilyas, 1-night trip
2/10 Poor
Oteli İranlılar doldurduğu için huzurla kalamıyorsunuz. Sabaha kadar seslerini, sohbet kahkahaların dinlemek kötüydü. Otel temizlik olarak fena değil konumu iyi ama uyku sıfır.
DILEK
DILEK, 1-night trip
8/10 Very good
İyi
Odada seccade yoktu. Yastıklar konforsuz seçim yok. Banyo gideri problemli klozet sallanıyor. Çalışanlar ilgili. Kahvaltı salonunda kahve makinaları var ama kahve yok.
Tolgahan
Tolgahan, 2-night trip
10/10 Exceptional
Herşey on numara
Verified traveller
1-night trip
10/10 Exceptional
Kolay kolay yorum yapmam ama otel gerçekten temiz nezih ve konforluydu aklınızda şüphe klmasın. Tavsiye ederim
Nuh
Nuh, 1-night trip
10/10 Exceptional
Gayet temiz ve yani bir otel tercih edilebilir
Idris
Idris, 2-night trip
10/10 Exceptional
Fiyst performans oteli
Şüpheyle gittik ancak yeni ve modern dizayn edilmiş tam bir fiyat performans oteliydi. Kahvaltı eh işte yeterliydi. Çalışanlar çok iyiydi. Resepsiyon ve Restaurant kısmında çalışan tüm arkadaşlar ilgili ve güleryüzlü. Mama sandalyesi bizim için büyük eksikti. Söyledik. Giderilecek. Temizlik konusunda kötü olan kısımlar vardı. Uyarımızı yaptık. Ancak genel olarak memnun ayrıldık.
Evgin matlup
Evgin matlup, 2-night trip
10/10 Exceptional
Güzel bir konaklama
Otel yeni yapı ve temiz. Genel itibariyle personel ilgili ve olumsuz bir tecrübe olmadı. Tek sorun otelin yeri ve mimarisi sebebiyle odaların çoğunun cephesi olmaması.
GAMZENUR
GAMZENUR, 1-night trip
10/10 Exceptional
Joy
Joy, 1-night trip
10/10 Exceptional
FATIH
FATIH, 1-night trip
10/10 Exceptional
Ahmet
Ahmet, 2-night trip
10/10 Exceptional
Ahmet
Ahmet, 2-night trip
10/10 Exceptional
Mehrdad
Mehrdad, 1-night trip
10/10 Exceptional
Naciye
Naciye, 1-night trip