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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
Hotel with bar/lounge, near Cheltenham Town Hall

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Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room
Front of property
Executive Suite | View from room
Food and drink
Executive Suite | Living area
In the heart of Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality offers a warm welcome with laundry services and a convenient bar. Connect to in-room WiFi, take advantage of luggage storage, and enjoy express check-out. The helpful staff has left a lasting impression on previous guests.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • Self parking
  • Bar/lounge
  • Room service
  • 2 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
In-room safe
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Bathrobes
Electric kettle
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Private kitchenette

Family Room

Highlights

Separate sitting area
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate sitting area
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Bathrobes
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Accessible Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Twin Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Double Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
In-room safe
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Desk
  • 27 sq m
  • Sleeps 4
  • 4 Twin Beds
Bar (on property)

Holiday Inn Express Cheltenham by IHG

  • Airport transfer
  • Pet-friendly
  • Parking available
  • Free WiFi
8.4 out of 10, Very good, 1,000 reviews
The price is CA $112
CA $134 total
includes taxes & fees
Jun 22 - Jun 23
Holiday Inn Express Cheltenham by IHG
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About the area

Map
Wellington Street, Cheltenham, England, GL50 1XZ

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.3 km
  • Everyman Theatre - 5 min walk - 0.4 km
  • Cheltenham General Hospital - 8 min walk - 0.7 km
  • University of Gloucestershire - 16 min walk - 1.4 km
  • Cheltenham Racecourse - 4 min drive - 3.1 km

Getting around

  • Birmingham Airport (BHX) - 73 min drive
  • Gloucester Station - 12 min drive
  • Ashchurch for Tewkesbury Station - 14 min drive
  • Cheltenham Spa Station - 27 min walk

Restaurants

  • ‪Moon Under Water - ‬2 min walk
  • ‪Planet Caravan - ‬2 min walk
  • ‪Bar Fever Cheltenham - ‬4 min walk
  • ‪German Doner Kebab - ‬3 min walk
  • ‪Spectre - ‬3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality puts you within a 15-minute drive of Cheltenham Racecourse and Gloucester Docks. You can unwind with a drink at the bar/lounge, and continental breakfast is available daily. Also, this hotel is within a short drive of Gloucester Quays. Fellow travelers say great things about the helpful staff and location.

Languages

English, Polish

At a glance

DONE

Hotel size

    • 59 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 10 per day)
    • Onsite extended parking (GBP 8 per day)
    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Free offsite parking within 3 ft
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1960
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 49-inch flat-screen TV

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Lobby Bar - Onsite lobby lounge.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 0 to 6.95 for adults, and GBP 0 to 2.95 for children

Renovations and closures

This property is closed from March 31 2025 to March 31 2026 (dates subject to change).

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 20 per pet, per night

Parking

  • Self parking costs GBP 10 per day
  • Extended parking costs GBP 8 per day
  • Parking height restrictions apply

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay, Eurocard

Also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Is Citrus Hotel Cheltenham by Compass Hospitality currently open?

This property is closed from March 31 2025 to March 31 2026 (dates subject to change).

Does Citrus Hotel Cheltenham by Compass Hospitality offer free cancellation for a full refund?

Yes, Citrus Hotel Cheltenham by Compass Hospitality does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Citrus Hotel Cheltenham by Compass Hospitality?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Citrus Hotel Cheltenham by Compass Hospitality?

Yes. Self parking costs GBP 10 per day. Extended parking costs GBP 8 per day. Parking spots may be limited.

What are the check-in and check-out times at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at Citrus Hotel Cheltenham by Compass Hospitality and nearby?

Recommended spots to visit include Cheltenham Town Hall (4-min walk) and Everyman Theatre (7-min walk), along with Cheltenham General Hospital (11-min walk) and Cheltenham Art Gallery and Museum (15-min walk).

What's the area around Citrus Hotel Cheltenham by Compass Hospitality like?

Citrus Hotel Cheltenham by Compass Hospitality is in the heart of Cheltenham, a short 4-minute walk from Cheltenham Town Hall and 7 minutes' walk from Everyman Theatre. Travelers say that the hotel is in a great location.

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Reviews

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bathroom
Breakfast
Parking
Bed
Value
Towns
Lobby

Reviews

2/10

2-night business trip

6/10

The hotel was not the
1-night trip

6/10

1-night trip

10/10

It was quiet and the check-in process was easy.
1-night trip

2/10

Dirty.
1-night business trip

2/10

Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend
1-night family trip

8/10

1-night family trip

8/10

1-night trip

8/10

Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.
1-night romance trip

6/10

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.
1-night business trip

8/10

1-night trip

8/10

This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!
5-night trip

6/10

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate.
1-night family trip

10/10

1-night trip

10/10

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.
2-night business trip

10/10

2-night trip

8/10

Citrus is a budget hotel and as such offers exceedingly good value for money considering its position slap bang in the middle of Cheltenham. The room was clean, warm, the bed comfortable with tea-making, large TV and room safe. The self serve continental breakfast was just £5 for both of us but very comprehensive. Car parking was secure at an extra £10 for 24 hours. The only thing that let it down was the shower which in our room (210) was virtually unusable as flow was poor and very slippery with no grab handles. However the position on Wellington Street is brilliant just 2-400 metres from the High Street and the Promenade.
1-night trip

8/10

Clean room and comfortable bed, right in the middle of town. On street parking and friendly staff. Windows, however, are paper thin so you can hear everything going on in the street, which isnt great at 2am.
1-night business trip

10/10

Good
1-night trip with friends

10/10

2-night trip

2/10

1-night trip

10/10

I night stay, perfect location for town hall events
1-night trip

8/10

4-night trip

10/10

All v good. I make a point of staying there when in Cheltenham.
1-night business trip

10/10

1-night business trip