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All properties in Magog, Quebec, Canada

Hotel & Spa Etoile-sur-le-Lac, Magog

3-star beach hotel with outdoor pool, near Escapades Memphrémagog

  • Free WiFi

Property renovations and closures

  • This property is closed from January 18 2020 to September 30 2021 (dates subject to change).

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Comfort Room (Côté Rue) - Living Area
  • Outdoor Pool
Outdoor Pool. Image 1 of 58
1 / 58Outdoor Pool
1200, Principale West, Magog, J1X 2B8, QC, Canada
8.0.Very Good.
  • excellent service, always friendly and willing to help you.

    Oct. 10, 2020

  • Nice room with view on the boardwalk and the lake but poor service

    Aug. 24, 2020

See all 235 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Quiet
Easy parking
Safe
Convenient
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 51 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television

What’s around

  • Escapades Memphrémagog - 4 min walk
  • Memphremagog Lake Beach - 7 min walk
  • Vieux Clocher - 11 min walk
  • Magog Marine - 14 min walk
  • Spa Nordic Station - 2.6 mi / 4.2 km
  • Mont-Orford National Park - 3.8 mi / 6.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, Lake View
  • Superior Room, 1 Queen Bed Lake View
  • Comfort Room (Côté Rue)
  • Comfort Room Plus, Lake view
  • Superior Room, 2 Queen Beds, Lake View

What’s around

Landmarks

  • Escapades Memphrémagog - 4 min walk
  • Memphremagog Lake Beach - 7 min walk
  • Vieux Clocher - 11 min walk
  • Magog Marine - 14 min walk
  • Spa Nordic Station - 2.6 mi / 4.2 km
  • Mont-Orford National Park - 3.8 mi / 6.2 km
  • Mont Orford Ski Area - 5.3 mi / 8.6 km
  • Saint Benedict's Abbey - 12.1 mi / 19.4 km

Getting around

  • Trudeau International Airport (YUL) - 98 min drive
  • Newport, VT (EFK-Newport State) - 46 min drive
map
See on map
1200, Principale West, Magog, J1X 2B8, QC, Canada

At a glance

Hotel size

  • This hotel has 51 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests arriving outside regular check-in hours will find an envelope with check-in instructions in a wood box near the hotel’s main entrance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Bicycle rentals on site
  • Ice skating on site
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 893
  • Conference space size (meters) - 83
  • Computer station

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1957
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Ancrage - This fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Sauna
  • Spa tub
  • Bicycle rentals on site
  • Ice skating on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Windsurfing nearby

Small print

Also known as

  • Etoile-sur-le-Lac
  • & Spa Etoile Sur Le Lac Magog
  • Hotel & Spa Etoile-sur-le-Lac Hotel
  • Hotel & Spa Etoile-sur-le-Lac Magog
  • Hotel & Spa Etoile-sur-le-Lac Hotel Magog
  • Etoile-sur-le-Lac Magog
  • Hotel Etoile-sur-le-Lac
  • Hotel Etoile-sur-le-Lac Magog
  • Hotel & Spa Etoile-Sur-Le-Lac Magog, Quebec
  • Hotel And Spa Etoile-Sur-Le-Lac
  • Hotel Spa Etoile sur le Lac

Optional extras

Breakfast costs between CAD 8.75 and CAD 25.00 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

The seasonal pool is open from June to September.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel & Spa Etoile-sur-le-Lac does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from January 18 2020 to September 30 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 11 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, Ancrage offers local and international cuisine. Nearby restaurants include Cantine du Lac (6-min walk), Café St-Michel (12-min walk), and Microbrasserie la Memphre (12-min walk).
  • Have fun with onsite winter activities like ice skating. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Hotel & Spa Etoile-sur-le-Lac also has a sauna.
8.0.Very Good.
  • 2.0.Poor

    Bad service

    Terrible service! Clean rooms, outdated decor. We reserved a room with a balcony and Queen bed, and got neither of these. Upon discussion with the receptionist, she told us that we should have called the hotel to verify that what was being offered on hotels.com corresponded to what the hotel offered. This is absolutely ridiculous! She also excused the error by saying that we booked only a few days ahead (how is this relevant?). The only reason we booked at this overpriced hotel was for the balcony, which allows us to make a little noise outside while our baby sleeps. Ultimately, she gave us a small rebate, but certainly not enough to make up for the unapologetic response and attitude. We certainly will not be staying here again.

    Chanel, 1 night family trip, Aug. 19, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Good stay good view

    Rubin, 1 night trip, Aug. 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Location and cleanliness. Nice and friendly service.

    1 night romance trip, Mar. 7, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The Hotel was very clean and the staff very helpful and polite.

    Andre, 2 night romance trip, Feb. 14, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Très belle vue

    La présence de tapis est dérangeante

    valerie, 2 night family trip, Dec. 13, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    It's the best location on the Lake, great walking or biking path right in front and only a 10 minute walk to rue Principal with very nice boutiques and restaurants. We stayed on the 'motel' side of the building, which needs a revamp. The carpets, and furniture need updating. And it wasn't clear if the hottub was open because it was always covered.

    George, 3 night romance trip, Oct. 25, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The bathroom was beautiful and very clean, but he shower head wouldn’t stay in one place and kept falling down, making it tough to shower

    1 night romance trip, Sep. 3, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Everything was perfect hotel town service and personality

    1 night family trip, Sep. 1, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Over priced, still not sure if it’s a 3 or 4 stars

    1 night romance trip, Aug. 18, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    We liked the location, it is so central to places we wanted to visit. We did not know about the construction on Principale Street so were a little disappointed about that, however, we worked around the problem and still really enjoyed our visit. The receptionist (Helene) was especially kind to us. She made sure we had a fridge in our room as my husband is a diabetic and his medication must be kept in a fridge so Helene gave us a room upgrade to a room that included a fridge.

    4 night romance trip, Aug. 5, 2019

    Verified Expedia guest review

See all 235 reviews