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City-center hotel within easy reach of King John's Castle
I thought the property location was good. Pier hotel had a nice pub and restaurant.
Dec. 16, 2019
Hotel was run down rooms were dirty. I wouldn’t even shower in the tub. Pub was too loud…
Sep. 21, 2019
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Late check-out can be arranged for an extra charge of EUR 10
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Good location, good value. Restuarant on site for convenience. Close to shopping district
2 night romance trip, Aug. 1, 2019
Verified Expedia guest review
I liked the hotel's central location. I didn't like Expedia stating I had to pay at the hotel... Yet when I went to pay, I was told Expedia paid them already that day with my credit card - Make it clear to the customer if and when $ is being transferred - Don't say one thing (I printed out the reservation and confirmation, which stated payment would be dealt with by the hotel) and do another!!!! Not impressed Expedia!
M, 1 night family trip, Jun. 19, 2019
Verified Expedia guest review
We had a little trouble finding the parking garage and found that we couldn't check into the garage before 6pm and had to be out before 10am or we had to pay extra. The room was the smallest we've seen so far (about 2 foot space on either side of the bed) and the bathroom was huge in comparison. The location was great - many pubs, restaurants & shopping within a short walk. The lady at the front desk was fantastic - very friendly and knowledgeable.
Sherry, 1 night trip, Oct. 5, 2018
Verified Expedia guest review
We stayed here 3 years ago, and were disappointed, but thought it might have improved., so we booked it again. ,,,,,,fool me twice.... We exited the tiny elevator onto our floor and the memories of our previous trip came flooding back to me. Bags of soiled linens were stacked up by the lift and in the hallways. Our room was small and the walls paper thin. There is no exhaust fan in the bathroom, nor any other sources of "white noise". The TV was mounted on a corner wall and the power cord dangled out beneath it. Because the room was so small and stuffy we had to sleep with the windows open and were at the mercy of the other guest night time noise which included one lady engaged in some audacious sexual act that commenced at 4:30 am. The bed was uncomfortable with springs felt near the surface of the thin quilted top. The toilet was hit and miss for flushing, and we woke up on the second morning to no hot water. In other reputable hotels we have stayed at where such problems occur, the staff will slip a note under your door advising when the issue will be resolve. But at this place, the poor young lady at the front desk was left to field calls from unhappy guests and those who chose to complain in person. The hot water issue was rectified by 10 am, but long after the majority of guests had left.
Derek, 2 night romance trip, Sep. 30, 2018
Verified Hotels.com guest review
Great location and incredibly friendly and helpful staff.
1 night trip, Sep. 20, 2018
Verified Hotels.com guest review
Staff great. Need extra help(wait staff) in morning breakfast
Rick, 1 night trip, Sep. 15, 2018
Verified Expedia guest review
Great location, great service at breakfast. Hard beds.
Bob, 1 night family trip, May 21, 2018
Verified Hotels.com guest review
Rooms are clean and bright, but beds are a little rough. Great location, and it's fabulous to have parking included.
Sarah, 1 night trip, Mar. 15, 2018
Verified Expedia guest review
Rooms very gruppy curtains dirty. Noise and fire alarm went off. Street very busy outside people roaring and shouting.
Angela, 1 night business trip, Sep. 25, 2020
Verified Hotels.com guest review
staff were friendly and obliging. one could go directly by lift to reception or one's floor. rooms were modern and inviting. unfortunately no satelite channels and reception reminded me of a ticket area of a bus or train station. perhaps this was for security reasons but it was a little off-putting.
Tony, 1 night trip, Sep. 23, 2020
Verified Ebookers guest review