2/10 Poor
2 Nov 2024
Nightmare in Rome. Stay away.
It was an absolute nightmare. Upon check in, person from hotel took me alone to see our room (there was no place to safely keep our luggage my husband had to stay with it)to some annex building , about quater to galf kilometer away , building is terribly smells, no elevator as was advertised, and that pearson told me to go back and he disappeared, i couldn't axit that building because you have to know how to do it, otherwise its locked. I was there alone, in the terrible smelly building, no phone connection and my husband didn't have address where i was. I was screaming and panicking and was about to jump off the 2nd floor window, but that pearson suddenly appears and put attitude toward me, why i am still there(((after that i wake next morning in shock and panic and was afraid to go to the outside, my vacation was over. so , if you can avoid those accommodations, please do. You will also avoid harrasment. And i tried to contact Hotels.com for help and they told me to go ahead and commit suicide since i was in chock when i was called them. I move on and booked another hotel and lost my $, since there was no customer support or service from the hotels.com , i am also holding a golden membership with hotels.com and was a very loyal member for very long time, but believe its a time to change that , unfortunately. I will try to attach a photo where i was locked.
Naoum
Naoum, 2-night trip
Verified Hotels.com guest review
