In the end I was very unimpressed with this hotel. Although the breakfast was good, the building was pleasent and the staff were friendly, we were placed in a room next to what was a building site. From morning to evening there was contestant loud banging and crashing as concrete was broken up, and all the dust and debris that comes with this kind of work.
We were told when we arrived that the following day we would be moved to another room, however the following day we were told that this was not possible. Thereby ensuring that we would have 6 days of incessant banging and crashing next to us. On the penultimate day I requested that we be given a discount due to the inconvenience that we had suffered. We had not yet paid for the hotel, and we were told this could be difficult. In the end we were informed that it wouldn't be possible to offer us a discount due to an administrative issue. What utter rubbish! We paid in cash and they could have told us that we could pay less, but they didn't. This idea of an "administrative issue" was utter garbage and lies on their part to hide the fact that they never wanted to provide is with a discount in the first place.
Absolutely appalling customer service and I would recommend that people look at other places to stay as the staff and management do not care about the guests, only ensuring that they get the maximum money out of them. I don't like being lied to and this is exactly what the staff did. avoid this place like the plague!!!