Lovely place, but could do with a little TLC. Just small things, but when you are paying these sorts of prices, I believe it's important that the small things are taken care of.
Another concern was our 'complementary toiletries' were not new. A couple of the tubes had already had the protective seal removed. This led me to believe it was used by previous guests, and reused.
Those little touches and attention to detail is the difference between 3-4* to 5*. I would probably chose to stay somewhere else if we go back to Byron Bay.
On a positive note, the location was fantastic, with direct access to the beach. We did have to walk across an unused train line, and then thick scrub (well worn path though), which was a little scary!!! I would want to walk through there at night!