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Norfolk Inn Paddington

3.0 star property
City-center hotel within easy reach of Marble Arch

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Photo gallery for Norfolk Inn Paddington

Reception
Garden
Breakfast area
Exterior
Exterior
In the heart of Paddington, Norfolk Inn Paddington offers a comfortable stay with laundry facilities and luggage storage. Guests praise the helpful staff and enjoy concierge services at their disposal.

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Non-smoking

Main amenities (6)

  • Housekeeping (on request)
  • 24-hour front desk
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Reception hall

Feel at home (4)

  • Private bathroom
  • Cable/satellite TV service
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 3 of 3 rooms

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Twin Room

Twin Room

Highlights

Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Private bathroom
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

Highlights

Private bathroom
Coffee/tea maker
  • 23.0 sq m
  • Sleeps 2
  • 1 Double Bed
Front of property - evening/night

Royal Cambridge Hotel

  • Airport transfer
  • Parking available
  • Free WiFi
  • 24/7 front desk
7.0 out of 10, Good, 898 reviews
Royal Cambridge Hotel
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About the area

Map
6-8 Norfolk Square, London, England, W2 1RS

What's nearby

  • Hyde Park - 8 min walk - 0.7 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.3 km
  • Royal Albert Hall - 5 min drive - 2.3 km
  • Buckingham Palace - 7 min drive - 4.3 km

Getting around

  • Heathrow Airport (LHR) - 43 min drive
  • London City Airport (LCY) - 49 min drive
  • Luton Airport (LTN) - 58 min drive
  • Stansted Airport (STN) - 82 min drive
  • Gatwick Airport (LGW) - 86 min drive
  • London (SEN-Southend) - 91 min drive
  • London Paddington Station - 3 min walk
  • London (QQP-Paddington Train Station) - 5 min walk
  • Marylebone Station - 15 min walk
  • Paddington Underground Station - 3 min walk
  • Edgware Road (Circle Line) Underground Station - 7 min walk
  • Edgware Road (Bakerloo) Underground Station - 8 min walk

Restaurants

  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪It's All Greek to Me - ‬2 min walk

About this property

Norfolk Inn Paddington

When you stay at Norfolk Inn Paddington, you'll be within a 15-minute walk of Hyde Park and Marble Arch. Also, Oxford Street and Royal Albert Hall are just a 5-minute drive away. Fellow travelers like the helpful staff. Public transportation is just a short walk: Paddington Underground Station is 3 minutes and Edgware Road (Circle Line) Underground Station is 7 minutes.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish
VISIBILITY

At a glance

Hotel size

    • 31 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage

Facilities

  • Reception hall

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

More

  • Housekeeping (on request)
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: GBP 100.00

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Frequently asked questions

Does Norfolk Inn Paddington offer free cancellation for a full refund?

Yes, Norfolk Inn Paddington does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Norfolk Inn Paddington?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Norfolk Inn Paddington?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What's the area around Norfolk Inn Paddington like?

Norfolk Inn Paddington is in London City Centre, a short 3-minute walk from Paddington Underground Station and 8 minutes' walk from Hyde Park.

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Reviews

4.8

5.0/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Poor

10-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Disgusting
Absolutely disgusting don’t waste your time booking.
2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Terrible disgusting filthy hotel- DO NOT STAY
Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.
Samantha, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Filthy, Disgusting - Sleep at the station
I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.
Richard, 3-night trip
Verified Hotels.com guest review

2/10 Poor

DO NOT BOOK THIS HOTEL, EXTREMELY DIRTY AND FULL OF BUGS. We booked last minute due to train cancellations so were desperate and booked the first hotel we found that was close to the station. The bathroom was full of black mould, we didn't feel comfortable using the shower as it was so dirty. We went out to buy dry shampoo rather than showering there. There were cockroaches everywhere too. AVOID
Louise, 1-night romance trip
Verified Expedia guest review

2/10 Poor

DO NOT STAY HERE
Dreadful condition. Dirty, unkept. No lift. Felt unsafe. Avoid at all costs.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

There was mould on the walls, I absolutely do not recommend it.
Camille, 1-night trip
Verified Expedia guest review

2/10 Poor

Don’t stay here!
The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.
David, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Thankfully it was not as bad as some of the reviews suggested but it was still the worst hotel I've ever stayed in. Booking in a rush and I didn't read the reviews before hand but I honestly don't really know how this is allowed to function as a hotel, the beds were the most uncomfortable thing I've ever slept on, the carpets were filthy and the bed sheets werent super clean. We were moved rooms after our door wouldn't lock and their offer to fix it in the morning wasn't accepted...the new room was better but still very very lacking...the windows didn't shut properly so banged constantly in the wind, there were stains all over the walls and carpets and the walls were paper thin. I did sleep alright but mainly due to the fact I was so tired The location was really clsoe to Paddington which was great but I really wouldn't recommend this hotel, it really felt like a youth hostel that should be about £20 a night...
Emma, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Will not be going there again the front dest staff rude and not clean
peter, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Good location
Felipe, 6-night trip
Verified Expedia guest review

6/10 Good

Chris, 1-night trip
Verified Expedia guest review

2/10 Poor

Jason, 1-night trip
Verified Expedia guest review

2/10 Poor

rocelle, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Liam, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dorian-Christ Philippe, 2-night trip
Verified Expedia guest review

6/10 Good

More efforts on maintenance
Col Yakubu, 9-night trip
Verified Expedia guest review

4/10 Fair

nice people...but i had to ask for a chair (there was none in the room) and for a water glass (there was none ... and he gave me a cardboard coffee cup)...room was cleaned only once in a six night stay, and then the maid left the dirty wet towels on the floor and did not even replace the toilet paper (which i had to ask for)....lumpy creaky bed
Mark, 6-night trip
Verified Expedia guest review

2/10 Poor

TV didnt work, bathroom needed a good scrubbing, there was not tea/coffee in room, reception were unhelpful to the point of being surly and sour, did raise matters with reception who merely said they would have to see their manager who was not around - this hotel needs to be inspected by the health authority - avoid at all costs you are better off sleeping rough than staying here
Eric, 1-night business trip
Verified Expedia guest review

2/10 Poor

It's wasn't what I expected and it' was unexpectedly rooms I took photos of prove it's not worth the money.
Leo, 1-night trip
Verified Expedia guest review

2/10 Poor

Naznin Sultana, 1-night trip
Verified Expedia guest review

2/10 Poor

Awful! Do not stay here!
There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station
Zoe, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

It was awful, unclean, incredibly hot, none of the provisions that were listed. Water was scolding hot.
Beth, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!
Joyce, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.
Kate, 1-night trip
Verified Hotels.com guest review