There was no stay. There was a charge to my credit card for the stay on the day if the stay. But there was no accommodation service in return for the charge to my card. I was not ever let into the hostel. I rang the doorbell, knocked on the door and phoned multiple times but there was never any answer. The times for check-in are stated as 14:00-00:00 (2pm-midnight) and I arrived at 22:00 (10pm). There was a light on in the building and at some point between 10pm and midnight someone turned off this light. So, someone was there ignoring my calls. I would appreciate a complete refund, please. It is the least that I believe that I deserve.