Unfortunately, we were informed we would be at another hotel called Hotel Elisa that is 1.6 km up the hill, so we didn't get to stay at this exact hotel. We drove up the hill to Elisa and checked into the room which was just fine and we did still have a decent view of Lago Garda.
I wasn't thrilled about being in this other hotel, so I went back to Rotonda to see what could be done. This time the check in woman was somewhat aggressive when I told her I wasn't happy with the other hotel, reason being that I didn't want to be further up the hill away from the Lake and that the views weren't as good. She told me that the Rotonda hotel was totally full, and claimed that Elisa is "only 600 meters further" when it is really 1.6km. She also said "how can you even say the view is not as good?! Its up higher on the hill so you can see more". See the two photos I've attached.
I then asked her if we can please have a partial refund because we were unhappy in the other hotel, and she informed me only the chief/manager would be able to discuss that. The chief/manager was not there, but the check in woman assured me she would have the chief/manager call me when they were there; this did not happen. The next morning I went back to try to talk to the chief/manager, but they weren't there again. A different woman was there and much nicer, and gave us a voucher for 2 pizzas and soft drinks at the pizzeria. I still never got to talk to the manager before leaving.