At Emerald Highlands Motel, unwind in the garden or take a refreshing dip in the outdoor pool. Connect to WiFi and enjoy free self parking while exploring nearby attractions with luggage storage and tour assistance at your fingertips.
When visiting Emerald, Emerald Highlands Motel is a great choice to consider. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks.
Languages
Chinese (Mandarin), English
At a glance
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Hotel size
13 rooms
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Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 9 PM
Contactless check-in available
Late check-in subject to availability
Check-out time is 10 AM
Contactless check-out available
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Special check-in instructions
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 24 hours prior to check-in
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
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Children
No cribs (infant beds)
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
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Other information
Designated smoking areas
Property amenities
Food and drink
Room service (limited hours)
What to do
Golfing nearby
Services
Front desk (limited hours)
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
Garden
An outdoor pool
Room amenities
Be entertained
DVD player
Flat-screen television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
Microwave
Special features
Dining
Onsite venue - This restaurant serves dinner only.
Fees & policies
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Also known as
Emerald Highlands Motel
Emerald Highlands
Emerald Highlands Motel Motel
Emerald Highlands Motel Emerald
Emerald Highlands Motel Motel Emerald
Frequently asked questions
Does Emerald Highlands Motel offer free cancellation for a full refund?
Yes, Emerald Highlands Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emerald Highlands Motel?
Yes, there's an outdoor pool.
Are pets allowed at Emerald Highlands Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Emerald Highlands Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Emerald Highlands Motel?
Check-in start time: 2 PM; Check-in end time: 9 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Emerald Highlands Motel and nearby?
Emerald Highlands Motel has an outdoor pool and a garden.
What's the area around Emerald Highlands Motel like?
Emerald Highlands Motel is a short 2-minute walk from Emerald Hospital and 10 minutes' walk from Emerald Racecourse.
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Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10
Great hotel for overnight stop.
Pool was a bit cloudy but swimmable.
Easy parking outside motel room
Gaylene
1-night family trip
2/10
The premise was dangerous. I’ve stayed there in two other occasions, but this time was awful. Police and ambulances were called. The police came to my door twice. I will never stay there again
Anita
2-night trip
10/10
Lance
1-night trip
8/10
Happy with the stay, nice room very quiet
Eric
1-night trip
8/10
It had been updated the bed was comfy
David
1-night trip
10/10
Car park didn't match room nos. So was rather awkward. Air conditioning exceptionally noisy outside and needs major attention. Manager had no local knowledge and not interested in giving us info about the town
Andrew
1-night trip
10/10
Nothing that we did not like about the property - we will be back......Kind regards......David.
David
1-night business trip
6/10
Very average.
MARK
1-night trip
6/10
Room 2 needs a good clean, some electrical work should also be carried out of power points.
Justin
1-night business trip
8/10
Had loads of music and screaming out the back of the motel. From next door
Richard
1-night family trip
10/10
Marea
1-night trip
10/10
The room was clean and neat and had everything I needed for a comfortable stay. Simple, but well priced and the staff were friendly. I will be coming back!
Frida
1-night business trip
8/10
Good room for overnight stay - but did get woken up at 5:15 am with the linen delivery guy pushing the trolley past all the rooms .
Rachel
1-night trip
8/10
Rohani
1-night trip
10/10
Very easy walk to a local pub, and some fast food restaurant.
Cherise
1-night trip
8/10
Friendly staff at reception upon arrival. Close to major takeaway food outlets and shops. Clean room and on-site parking.
Angela
1-night family trip
4/10
Mould in shower and cracked vanity basin. No breakfast nor room service as stated on ad.
Young lad on reception had very limited customer skills- another customer complained of cockroaches in their room. Very little response nor an investigation of the problem , finally offered a nearly empty can of insecticide as no other room available.
Not a good feeling, cannot understand the rave reviews.
Ralph
1-night trip
2/10
They double booked our reservation, they did however arrange accommodation to another location. I rang to confirm the whereabouts I was staying. They still hadn’t arrange, they then acted and I got confirmation. Major chase up!
Craig
1-night business trip
2/10
Non English speaking reception staff made check in near impossible, had to go back 3 times just to find someone who could communicate with me. Advertised online as having continental breakfast available but they don’t. Staff started cleaning rooms beside ours at 5am, and the cleaning trolley woke us up. The air con vibrates so loudly on the wall that you can’t sleep with it on. The pool sign says ‘poo rules’. Very disappointed and couldn’t wait to get out of there. Dead bugs on the storage shelves also, and no hand towels. Freezer section of fridge iced over so couldn’t use it to keep ice bricks frozen for a sports carnival we were attending. Also you can hear the people in the next room when they’re using the toilet. Not a positive experience in any way
Deborah
1-night family trip
10/10
Sue
1-night trip
10/10
Brian
1-night trip
10/10
All good
David
1-night trip with friends
8/10
Great stay very comfortable only two issues back door didnt have a proper lock and the air con didnt work well.
tracy
1-night romance trip
8/10
A fairly good place to stay. A few minor things though. A LARGE step between the bathroom and Shower floor and a minor gap between the bathroom floor and the main room floor. Very little space in the bathroom to put necessities (and the shelf was tilted towards the floor). The bed is VERY high. Also no longer do room service (although there are multiple food places nearby). The 2 way switch for the bathroom over the bed was very handy.
Kayla
6/10
Good location, drip in bathroom, key not left out as per phone call, took 3 attempts to obtain with communication being a concern, shower not very clean