La Locanda di Piazza del Popolo, Rome

I booked this hotel at 8:58PM, got there at ~9:20PM to check in. They told me I had to pay 20 euros for a late check in because it was passed 9PM. I tried to get them to wave the fee but they said it was not possible. We finally get checked in and our room only has one bed, I had booked "double or twin bed," but only they get to decide which type they give me. I asked for a refund, and they said the double bed in the room was actually two twins pushed together, and that they could change it to two twins, which I accepted. Then he talked to his manager and they said no, but all of a sudden they could refund the late check in fee. I asked for a full refund since I only wanted a hotel with two beds and they refused. I'm a very low maintenance customer, I was willing to accept the extra 20 euro fee, all I wanted was two beds and they couldn't accommodate me or refund me.

We had a nice stay here. Receptionist were both warm and attentive. They were happy to organise our taxis and advise about any other queries. Location is great as piazza del Popolo was on the door step and most attractions were walkable. would stay again

We found it adequate for our 2 night stay in Rome. The people were fantastic. You just needed to make sure you take care of everything while they are actually there which is limited hours. My bed was comfortable and the bathroom was clean. I liked the location and it met all of our needs. I would stay there again.

Easy to find, in a good location (close to the metro and other sites), and the front desk was incredibly kind, helpful, and easy to communicate with!

Nice place, nice persons, nice location.

Nice hotel...good value for the money. Location puts nearly all of the main historical attractions within walking distance. Piazza del Popolo has some very nice restaurants that are easily walked to. Hotel is a bit small and quirky and is a bit like an apartment building without full time front desk service, but it all worked out.

Very clean and comfortable. Pleasant, helpful staff. Walls were thin and hallways echo-y, so a little noisy.

Absolutely wonderful hotel for the price. The location was absolutely ideal - Piazza del Popolo was an excellent base with lots of great restaurants nearby so no struggle for food. The hotel wasn’t clearly signposted outside, but is right next to the euronics store in what looks like an apartment block. Ideal hotel for a few nights, extremely comfortable and very helpful staff who were more than happy to help with things to see, local restaurants etc. We will definitely be staying there again when we return to Rome. 10/10!

Clean room with enough space. Bathroom was slightly small but alright considering the price we paid. Only a few minutes away from Flaminio metro station which is ideal. Within walking distance of many of Rome's tourist attractions. I would recommend staying here. Reception staff are friendly and helpful. Communication from hotel staff prior to our stay was excellent.