The staff at the front desk (aka “Mission Control”, I kid you not) are extraordinary: friendly, responsive, just a joy to work with. One exception we encountered was a woman on her shift at 9pm on a Friday night; just awful; argumentative, nasty attitude, angry look on her face throughout (we found out the next morning that others have given management the same input).
The shower seemed to have been designed wrong; water seeped out of the door and onto the floor; a front desk guy said he had gotten lots of comments about that issue.
Overall, staff care, place is clean throughout, great location to walk to shops, restaurants, glorious waterfront.