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Star Palace Hotel

3.5 star property
Beachfront hotel with outdoor pool, near Cerritos Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Star Palace Hotel

On the beach
On the beach
Standard Room, Ocean View
Property amenity
Interior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Room service
  • Terrace
  • 24-hour front desk
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
The price is CA $133
CA $158 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Double Beds, No view

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, No view

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View

Standard Room, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

View from room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Sea View

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

In-room safe, iron/ironing board, free WiFi, bed sheets

Room Economy

  • Sleeps 4
  • 2 Double Beds

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The price is CA $103
CA $123 total
includes taxes & fees
Dec 19 - Dec 20
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About the area

Map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • The Mazatlan Malecón - 4 min drive - 3.3 km
  • El Cid Country Club Golf Course - 4 min drive - 2.6 km
  • Mazatlan International Center - 6 min drive - 5.3 km
  • Mazatlán Aquarium - 8 min drive - 5.9 km
  • Cerritos Beach - 9 min drive - 5.1 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk
  • ‪Los Panchos-pueblo Bonito - ‬5 min walk
  • ‪Restaurante Cilantros - ‬7 min walk
  • ‪Diego's Beach House - ‬2 min walk

About this property

Star Palace Hotel

Star Palace Hotel is a great choice for your beach stay in Mazatlán. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center. Pelican, one of 3 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights include a poolside bar, a bar/lounge, and a terrace.

All-inclusive

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Water activities

Kayaking

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch.
Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.
Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 280 for adults and MXN 220 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Frequently asked questions

Does Star Palace Hotel offer free cancellation for a full refund?
Yes, Star Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Star Palace Hotel?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Star Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Star Palace Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Star Palace Hotel?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Star Palace Hotel?
No, this hotel doesn't have a casino, but Casino del Rey (3-min drive) and MonteCarlo Casino (4-min drive) are both nearby.
What is there to do at Star Palace Hotel and nearby?
Star Palace Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Star Palace Hotel?
Yes, there are 3 onsite restaurants, featuring international cuisine.
What's the area around Star Palace Hotel like?
Star Palace Hotel is a short 2-minute walk from Islands and Protected Areas of the Gulf of California and 2 minutes' walk from Playa Brujas.

Star Palace Hotel Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Fair

JOANNA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Alondra Loya, 3-night trip
Verified Expedia guest review

2/10 Poor

TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!
Patrick, 6-night family trip
Verified Expedia guest review

6/10 Good

Rooms needed. Mini fridge,.microwave
Agustin, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.
stephen, 7-night family trip
Verified Expedia guest review

6/10 Good

Motel 6 equivalent, not good for night sleepers
This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....
michael, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.
Jorge, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Humberto, 2-night trip
Verified Expedia guest review

2/10 Poor

the service is bad and if you don't have branded clothes they don't take good care of you
Jose, 3-night family trip
Verified Expedia guest review

6/10 Good

This hotel has its strengths and weaknesses. Brush up on your Español because English is not commonly spoken here. Do you like banda music? Then this is your heaven. All day and deep into the night, banda is being played by full bands as loudly as possible. Do you love open air nightclubs that blast terrible top 40 music until 4 am? You'll hear all the action from the comfort of your comfortable bed. The cleaning staff is the glue of this establishment! Our room was always spotless! The pool is the party spot from morning til night. Remember to bring your own speaker so you can join in on blasting your personal tunes like everybody else. Good luck getting a lounger there, it is competitive! There is hot water on the weekends but not during the week so get on training yourself for wim hof cold bathing. There are tons of awesome restaurants within blocks of the hotel which I would utilize because the food looks heinous. This was cheap, which was great, but remember you get what you pay for.
Amanda, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities
Jennifer Lee Ann, 7-night romance trip
Verified Expedia guest review

4/10 Fair

it's on the beach, but pols are really only for kids. insufficient service poolside for snacks etc. this is more a family style hotel and not a good fit for seniors. the security staff didn't attempt to keep any nightime music on the beach at bay so they played till 4 in the morning. room cleaning was very good and front desk service also. but cold to luke warm buffet meals and noise won't bring me back to star palace
ANGUS, 14-night romance trip
Verified Expedia guest review

2/10 Poor

The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.
Vernen, 21-night trip with friends
Verified Expedia guest review

8/10 Very good

.
Verified Expedia guest review

10/10 Exceptional

liked the fact that meet all expectations for a place like this to make it a fun vacation
Verified Expedia guest review

2/10 Poor

This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.
Enrique, 1-night family trip
Verified Expedia guest review

6/10 Good

Front desk staff
SILVIA, 4-night family trip
Verified Expedia guest review

8/10 Very good

Allison, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This place was not as seen online. Our room was dirty, balcony door lock broken, shower head clogged. Didn’t have room towels after multiple request in person at the front desk. Food was not good, and cold. We payed for all inclusive package and was not worth the money at all. Not safe for my kids. Asked for cancellation and money left within 2 hours of arrival to property and was denied. Wasted 3 hours on phone trying to get help from the website CheapTickets and at the last minute when we were about to get a discount to move to a different hotel ask I request the called was dropped and never was contacted again. The hotel only offered a different room, which I didn’t take because of everything happening and horrible customer service. The following day I booked at an amazing hotel and moved my stuff. I truly hoped to get some of my money back and I still haven’t heard from them.
Celene Puente, 3-night family trip
Verified CheapTickets guest review

4/10 Fair

Not recommend Extremely old beds rooms were terrible bathroom toilet was faulty Just not a good place to stay
Efrain, 3-night family trip
Verified Expedia guest review

8/10 Very good

GOOD
vardan, 7-night family trip
Verified Expedia guest review

6/10 Good

Has what you need but nothing fancy and facilities could be better
4-night family trip
Verified Expedia guest review

8/10 Very good

Muy bueno
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Luis, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of taxis and local buses always available. What I didn’t like was that the food at the hotel was not all that good. Hotel is constantly noisy, not many out of country tourist.. most guest are locals or from nearby cities and the hotel is constantly crowded. No smiling receptionist to greet you..everyone seems to be in a bad mood and are not helpful with any information. Stayed 3 days with family but would not stay there again.
Sherry, 3-night family trip
Verified Expedia guest review