10/10 Exceptional
Apr 8, 2025
Top class customer service
I stayed for two nights & it was everything that I needed to relax and unwind. The hotel is at station X and is a short walk to the beach, centrally located to the restaurants bars & shops in station 2.
The room was clean & had everything I needed including bottled filtered water in the room & stocked mini fridge. I like that the shower and toilet area are divided in the room.
The staff & security were very friendly & helpful with anything I needed and housekeeping were very quick to bring anything extra to the room that I required. We even met a lady that works here down the street, on her day off work, who enquired if we were enjoying our stay. My friend mentioned she would be getting more towels for her room the next day & when we got back the towels had been delivered to my friends room already! She had obviously rang & told the hotel (on her day off!!) that is excellent customer service that I have never seen before! I just wish I had gotten her name but she is great!!(She works in the office)
Two people I want to make a special mention to are Alexa, she both checked me in & out of the hotel & was so sweet& efficient. Last but not least James the Lifeguard!! He was so attentive to every single person at the pool & really went out of his way to make sure everyone was looked after & comfortable. He noticed how much I was struggling with the heat, got me a fan to put beside me, iced water & continuously checked on me. I hope they receive special recognition!! Thank you!
Samantha
Samantha, 2-night trip
Verified Hotels.com guest review
