6/10
I stayed here in 2023 and thought it was great. I stayed in a queen room and remember the bed was comfortable and the room layout was good. This time I stayed in a king and the layout was horrible. The door opens directly onto the bed, the window goes to an internal courtyard, and they must have had bed bugs recently or a scare because now everything has plastic covers over the mattress and pillows which made me feel like I was in an over priced dorm room. The linens and bed are like a best western. The fridge froze all my drinks. And the in-room coffee maker didn’t work. The elevators had extremely long lines. The cleaning staff did a great job. And the staff was very nice. But the place is completely average. I won’t be returning. NYC midtown is expensive- but you can get a lot better for the same price.
Katy
3-night business trip