6/10 Good
No fresh fruit on the breakfast, air conditioning and heat worked. But room was terribly dated. Staff was extremely nice and room served the purpose
Erin
Erin, 2-night trip
Quality Suites Morristown West
City-center Morristown hotel with indoor pool
At Quality Suites, enjoy a warm welcome in the lobby with its cozy fireplace. Unwind at the indoor pool or gym, and indulge in a delicious breakfast buffet while staying connected with free WiFi.
Good
Popular amenities
- Pool
- Gym
- Non-smoking
- Laundry facilities
- Free breakfast
- 24/7 front desk
Main amenities (12)
- Daily housekeeping
- Indoor pool
- Fitness center
- Coffee shop/cafe
- Business center
- 24-hour front desk
- Coffee/tea in a common area
- Air conditioning
- Lobby fireplace
- Front-desk safe
- Vending machine
- Laundry service
Feel at home (6)
- Children stay free
- Sofa bed
- Microwave
- Private bathroom
- Premium TV channels
- Daily housekeeping
CA $97
CA $113 total
includes taxes & fees
Nov 30 - Dec 1
Room options
Check availability for these dates
Showing 4 of 4 rooms
Deluxe Suite, Non Smoking
Highlights
Air conditioning
Refrigerator
LED TV
Sofa bed
Shower/tub combination
Hair dryer
Private bathroom
Microwave
- 46 sq m
- Sleeps 3
- 1 King Bed OR 1 Double Sofa Bed
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking
Highlights
Air conditioning
Refrigerator
LED TV
Sofa bed - double
Shower/tub combination
Hair dryer
Private bathroom
Microwave
- Sleeps 3
- 1 King Bed and 1 Twin Sofa Bed
Suite, Non Smoking
Highlights
Air conditioning
Refrigerator
LED TV
Sofa bed
Shower/tub combination
Hair dryer
Private bathroom
Microwave
- 30 sq m
- Sleeps 3
- 1 King Bed OR 1 Double Sofa Bed
Suite, Non Smoking
Highlights
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Sofa bed
Shower/tub combination
Hair dryer
Private bathroom
- 29 sq m
- Sleeps 5
- 2 Double Beds OR 1 Double Sofa Bed
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About the area
3660 W Andrew Johnson Hwy, Morristown, TN, 37814
About this property
Quality Suites Morristown West
Enjoy your visit to Morristown with a stay at Quality Suites Morristown West. Guests can grab a bite to eat at the coffee shop/cafe and visit the fitness center for a workout. Fellow travelers say great things about the helpful staff.
At a glance
Property amenities
Room amenities
Frequently asked questions
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Quality Suites Morristown West Reviews
6.6
Good
6.6/10
Cleanliness
7.6/10
Staff & service
6.0/10
Amenities
6.2/10
Property conditions & facilities
5.8/10
Eco-friendliness
Popular mentions
RoomShowerBedService staffBathroomVatSmokingBreakfastAir conditioningCheck-out8/10 Very good
Great place. Bfast was excellent
Rob
Rob, 1-night trip
2/10 Poor
First room was very disgusting second room not any better I have enough pictures to show I would appreciate a refund
Maribel
Maribel, 1-night trip
8/10 Very good
Good location and 100 recommended
Yumi
Yumi, 1-night trip
8/10 Very good
They have new platform style beds on metal frames. Every movement reminds you of the sound of a truck emptying a dumpster. I even looked for the truck, it was so loud.
Deborah
Deborah, 1-night trip
8/10 Very good
We got in late they still let us check in. There was a weird extra 3 dollar plus charge at end the clerk couldnt explain i just paid to be checked out and on our way. Breakfast was good
Michael
Michael, 1-night trip
10/10 Exceptional
Alyssa at the front desk was awesome we had a great stay over all the only problem was that the younger guy with black hair was kinda rude when we first checked in because I was paying with cash
Charlsie
Charlsie, 2-night trip
6/10 Good
Nothing special
David
David, 2-night trip
2/10 Poor
I didn't even stay here after seeing how trashed the outside was... and read the reviews AFTER I booked. While I'm sure there are some employees working hard there, the building is literally falling apart. I can't believe it's allowed to operate. Ate the money and booked a better spot down the street.
thomas
thomas, 1-night trip
10/10 Exceptional
My Kingdom For A Pillow
Overall, a good stay. The most disappointing element was the bed pillows. I frequently with my own custom made memory foam pillow. In my haste, I forgot it on my bed at home. The hotel's pillows are far too soft and too small.
Verified traveller
1-night trip
8/10 Very good
The room I was in could definitely use an uprade, bathroom needed an exterminator and work on sink faucets, toilet and tub faucets.
AC /heat unit runs continuously, no auto setting and no heat at 40 degrees.
I have stayed there before and all was good, guess I was in an older part this time.
I like the location, it is near my family.
Susanne
2/10 Poor
Let’s start with the good; beds were comfortable and no bugs.
The bad; mold and holes all over the ceilings, dirty shower, cobwebs hanging from the ceilings, chapstick and Cheetos in the pull out bed, mattress on the pull out couch was covered in brown stains….the non smoking hallway smelled horrible of both cigarette and weed smoke.
Nicole
Nicole, 1-night trip
6/10 Good
Needs: Deep Clean & Customer Service
The hotel really needs to be deep cleaned. The entry smelled of dirty mop water. The front desk clerk..didn’t get his name no name tag- did not greet us and was VERY RUDE!!
Karmen
Karmen, 1-night trip
4/10 Fair
This hotel is disgusting. The bathroom was dirty upon arrival with hair shavings. Bathroom water didn’t work either. 10/10 do not recommend this hotel.
Adam
Adam, 1-night trip
2/10 Poor
Terrible - regretted it right away.
Verified traveller
1-night trip
2/10 Poor
Condemnable
We couldn’t stay! It was deplorable. The wall in lobby as you enter is cracked all the way across. It smelt musty as soon as you entered. The 1st room had cobwebs above the beds and blood on the way. The 2nd room had small black dots all over the ceiling in the bathroom, bloody booger like things on the ceiling, the shower head and shower pole was literally coming out of the way. The place was dingy, dark, and smelt like mold. There was vandalism on the dresser. We couldn’t stay. We let the front desk guy know who was not surprised and admitted that some of the rooms leak when it rains!
Dyana
Dyana, 1-night trip
2/10 Poor
I’ve stayed at many cheap hotels over the years and this was the worst. Shower head broken. Water was luke warm. Front desk kid was not friendly…rolled his eyes at me when I asked for a replacement key. People talking next door all through the night and the walls did nothing to muffle the sound.
Tim
Tim, 1-night trip
2/10 Poor
The first room we was put in the bed had been slept in was just made up it was dirty there was stains all over carpet as well as a roaches crawling on night stands so went bck to desk and got another room which wasn’t to much cleaner vent was broke in bathroom room smelled horrible overall disgusting so disappointed
Jacki
Jacki, 2-night trip
4/10 Fair
Dirty!
It had stains on the curtains and one on the floor. The bathroom sink did not drain properly. The pull out couch bed was so dirty that you wouldn’t want to sit on it let alone sleep on it. There was no management around to talk to. We stayed one night and left and went somewhere else for our second night.
Theresa
Theresa, 2-night trip
10/10 Exceptional
Checking in was a breeze and the front desk fella Cody (I think that was his name) made it really easy. Room was easy to find with his directions. However the room was not clean, floor and couch had multiple stains on it, The walls had moisture damage and had mold and were literally separating from the sheetrock. Room smelled of smoke and phone was yellowed from obvious smoke damage. Was suppose to be a NON smoking room but at one point I think it was. Overall I was not pleased and ended up leaving the hotel early due the room and not feeling well (allergy to smoke)
Amber
Amber, 1-night trip
2/10 Poor
Horrible Stay
My husband and I rented a room, room 125 for one night and had our daughter and her family with us. I paid 128.00, as soon as i went in the room, it reeked of mildew and mold. There was mold over top of the shower, the tub was cracked, the AC didnt work well at all, at least three bulbs were burnt out or flickering on and off. It looked like the door to the room had been pried apart. Also checkout is at 11 am and housekeeping started knocking on the door about 9:45. And to top all of this there was ROACHES in the bathroom. There was nothing at all good to say about this stay, i would not recommend this place to no one. Even the sofa bed was rusted and filthy, which is where my 5 yr old grandson was supposed to have slept. Im very disappointed with my stay, and it was a complete waste of my money. Please do not stay there.
Heather
Heather, 1-night trip
4/10 Fair
Room had ants in the bathroom sink coming from drain and overflow. Carpet was stained and dirty. Microwave was unplugged and would have to move cabinet to plug it up. Clock was unplugged and had to be reset. Bathtub drained very slowly and water accumulated around your feet while showering. One of the beds in the queen room was so close to ac/heater that it blocked the air flow and was not enough room to walk between the bed and the air unit. Bath fixtures such as toilet and tub were old and outdated. Refrigerator did not keep beverages cold.
Gary
Gary, 1-night trip
10/10 Exceptional
Awesome
Janean
Janean, 2-night trip
10/10 Exceptional
For the price it was exactly what we needed and the service was good
Holly
Holly, 2-night trip
6/10 Good
The staff were amazing! There was mold in the bathroom around the vent and on the shower ceiling. The breakfast lacked from other choice hotels that we stayed out. There was sausage, hard biscuits and cereal.
Donya
Donya, 2-night trip
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