I called ahead of time that I would be late due too traffic, I arrived to the hotel at midnigth, very exhuasted with 3 kids, and I noticed I left my driver license when rent the car at the LAX airport. I asked the lady if i can show a picture of my ID with my phone. She said no, anyway, I have to call to the third party to charge the name for my daughter's name. It took me 30 minutes to do the change. Next day, my co worker told that the same happened to him in the same hotel, but they let him to show a photo of the Driver License on his phone. I was very surprised that they let him to do it, and not to me, I have kids with me. Terrible service and of course they are racism, me as a Mexican do not let me use a picture of my driver license but my Anglo-American co-worker was able to use it at the same hotel and same day!!!!!!