6/10 Good
26 Dec 2024
Improvements needed on rooms but staff are helpful
We have stayed consistently at Residence Inn Gaithersburg, while visiting our son in North Potomac. This last visit, we were concerned about the rooms and the changes in services, the options and state of the room.
Room cleaning was now only every other day and we experienced it every third day at the first of our stay. The room carpet was stained and burned (in a non-smoking room), our cooktop glass broken, toaster fell apart when we moved it and there was not an oven in our room. We learned when we inquired about it, that there are only ovens in certain rooms and not all rooms. The smell in the room was poor--dank and a cross between burned oil and standing water. There was also not a table that was practical for more than two people to sit at for eating.
People on the first floor had children screaming through the halls and one man and woman were screaming at each other as their marriage was being verbally dissolved in the hall. Is the Residence Inn more a long term apartment for people in transition or a hotel?
We are trying to think through if this hotel is best for us on our next visit. While the location is idea, the overall condition of the room is getting poorer.
Our housekeeping staff did a good job when they came and the front desk staff tried to be helpful.
We hope there can be adjustments and improvements, as we would like to continue using Residence Inn.
Thank you.
Verified traveller
10-night trip
Verified Hotels.com guest review