4/10 Fair
15 Feb 2025
Surprised by waterpark hours
We have stayed at Timber Ridge in the past on a weekend. This time, we stayed during the week. I was unaware that the Waterpark closes at different times during the weekend and weekdays. I strongly feel this needs to be addressed. The waterpark closed at 8pm. We came here for vacation, so our kids could stay up late and swim late. It needs to be 9pm every day. Then, checkout at 11am. We were eating breakfast at 8am (this is sleeping in for us) and our kids were gearing up to get into the pool, because that’s why we went to Timber Ridge….but, it wasn’t open. So I went to the front desk to ask when it opened. She told me 11am. WHAT?! What are we supposed to do until 11am? We spent that much a night in an uncomfortable bed and scratchy sheets to not be able to use our room after we swim this morning? She said we could use the pool all day, but we’d have to check out and use the locker room? We just wanted to swim after breakfast until 10:30 and then we would go clean up, check out, and go.
The sheets were very scratchy and loud. I felt like I couldn’t move without making too much noise. The fan next to the bed would come on loud and blow cold air for about eight seconds and then turn off. This happened every 15 minutes all night long and I couldn’t turn it off. There were other small issues, not worth mentioning, but we were just all around disappointed.
Shelly
Shelly, 1-night family trip
Verified Hotels.com guest review