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Emirates Palace Mandarin Oriental, Abu Dhabi

5.0 star property
Luxury beachfront hotel with spa, near Abu Dhabi Corniche

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emirates Palace Mandarin Oriental, Abu Dhabi

Interior
11 restaurants, lunch, dinner served; Middle Eastern cuisine
11 restaurants, lunch, dinner served; Middle Eastern cuisine
Interior detail
11 restaurants, lunch, dinner served; Middle Eastern cuisine
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff, property condition

Popular amenities

  • Pool
  • Bar
  • Connecting rooms available
  • Spa
  • Free parking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • 11 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools and lazy river
  • Free children's club
  • Free supervised childcare
  • 4 outdoor tennis courts
  • Health club
  • Sauna
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
The price is CA $930
CA $1,161 total
includes taxes & fees
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Suite (Palace) with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite (Palace) with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 110 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Palace) with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms (Palace) with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 330 sq m
  • Sea view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 3 Bedrooms (Palace) with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Premium bedding, minibar, in-room safe, individually decorated

Suite, 3 Bedrooms (Palace) with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 470 sq m
  • Partial sea view
  • Sleeps 9
  • 3 King Beds

View all photos for Room, 2 Twin Beds (Vegan)

Room amenity

Room, 2 Twin Beds (Vegan)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Vegan)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed (Vegan)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Beachfront with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, Beachfront with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 165 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Beachfront with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Premium bedding, minibar, in-room safe, individually decorated

Suite, Beachfront with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 110 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace (Garden)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Terrace (Garden)

Highlights

Terrace
Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Family Suite, Sea View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 275 sq m
  • Sea view
  • Sleeps 8
  • 2 King Beds

View all photos for Deluxe Room, 2 Twin Beds, Terrace (Garden)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Terrace (Garden)

Highlights

Terrace
Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 55 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Garden View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Sea View with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Premium bedding, minibar, in-room safe, individually decorated

Suite, Sea View with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 110 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Terrace (Deluxe Garden)

Premium bedding, minibar, in-room safe, individually decorated

Family Room, Terrace (Deluxe Garden)

Highlights

Balcony
Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 110 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View (Deluxe)

Premium bedding, minibar, in-room safe, individually decorated

Family Room, Sea View (Deluxe)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 110 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Sea View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Suite, Sea View with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Panoramic Suite, Sea View with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Panoramic Suite, Sea View with Club Lounge Access incl. daily Breakfast, Evening drinks and snacks

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 165 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Sea View (Club Deluxe)

Premium bedding, minibar, in-room safe, individually decorated

Family Room, Sea View (Club Deluxe)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 110 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Royal Suite

Royal Suite

Royal Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 275 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, City View (Deluxe)

Premium bedding, minibar, in-room safe, individually decorated

Family Room, City View (Deluxe)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 110 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room, Garden View (Deluxe)

Premium bedding, minibar, in-room safe, individually decorated

Family Room, Garden View (Deluxe)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 110 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Club Room, 1 King Bed, Sea View with Club Lounge Access incl. daily BF, Evening drinks & snacks

Premium bedding, minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Sea View with Club Lounge Access incl. daily BF, Evening drinks & snacks

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Sea View with Club Lounge Access incl. daily BF Evening drinks & snacks

Premium bedding, minibar, in-room safe, individually decorated

Club Room, 2 Twin Beds, Sea View with Club Lounge Access incl. daily BF Evening drinks & snacks

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 55 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Deluxe Room, 2 Twin Beds, City View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 55 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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The price is CA $445
CA $550 total
includes taxes & fees
Dec 22 - Dec 23
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About the area

Map
West Corniche Road, Abu Dhabi, GRB 104

What's nearby

  • Etihad Towers - 8 min walk - 0.7 km
  • Abu Dhabi Corniche - 8 min walk - 0.7 km
  • Corniche Beach - 19 min walk - 1.7 km
  • beach - 6 min drive - 2.8 km
  • Marina Mall - 6 min drive - 3.9 km

Getting around

  • Abu Dhabi Intl. Airport (AUH) - 35 min drive

Restaurants

  • ‪Lexx - ‬11 min walk
  • ‪Pearl Lounge - ‬11 min walk
  • ‪Observation Deck at 300 - ‬11 min walk
  • ‪Sahha - ‬11 min walk
  • ‪Club Lounge - ‬11 min walk

About this property

Emirates Palace Mandarin Oriental, Abu Dhabi

Emirates Palace Mandarin Oriental, Abu Dhabi offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute walk of Abu Dhabi Corniche. There's plenty of fun with the 2 outdoor pools and lazy river, and guests in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. Lebanese Terrace, one of 11 restaurants, serves Middle Eastern cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a marina, and a free kid's club. Fellow travelers like the helpful staff and overall property condition.

Languages

Afrikaans, Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Portuguese, Romanian, Russian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu

At a glance

Hotel size

  • 394 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Express check-in available
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 11 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • 2 coffee shops
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Lazy river
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Basketball
  • Volleyball
  • Kayaking
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Parasailing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Lazy river
  • Marina
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • LCD television
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Emirates Palace Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Lebanese Terrace - This restaurant specializes in Middle Eastern cuisine and serves lunch and dinner.
Talea by Antonio Guida - This beachfront fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Hakkkasan - This restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Martabaan - Overlooking the ocean, this fine-dining restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sand & Koal - This beachfront restaurant specializes in barbecue and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • New Year's Eve (31 December) Gala Dinner per adult: AED 8500
  • New Year's Eve (31 December) Gala Dinner per child: AED 4250 (from 4 to 11 years old)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 650.0 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's dress code is smart casual or traditional Arab national dress and excludes shorts, flip-flops, open shoes or any exposing garments. Guests may not bring their own food and beverages on the premises.

Also known as

Abu Dhabi Emirates Palace
Emirates Palace Abu Dhabi
Emirates Palace Abu Dhabi Hotel
Emirates Palace Hotel Abu Dhabi
Hotel Emirates Palace
Emirates Palace Hotel
Emirates Palace
Emirates Palace Abu Dhabi
Emirates Palace Mandarin Oriental Abu Dhabi
Emirates Palace Mandarin Oriental, Abu Dhabi Hotel
Emirates Palace Mandarin Oriental, Abu Dhabi Abu Dhabi

Frequently asked questions

Does Emirates Palace Mandarin Oriental, Abu Dhabi offer free cancellation for a full refund?
Yes, Emirates Palace Mandarin Oriental, Abu Dhabi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emirates Palace Mandarin Oriental, Abu Dhabi?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Emirates Palace Mandarin Oriental, Abu Dhabi?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Emirates Palace Mandarin Oriental, Abu Dhabi?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Emirates Palace Mandarin Oriental, Abu Dhabi?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Emirates Palace Mandarin Oriental, Abu Dhabi and nearby?
Have fun with onsite activities like kayaking, water skiing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Emirates Palace Mandarin Oriental, Abu Dhabi also has 2 poolside bars, 3 bars, and a private beach, as well as a 24-hour fitness center, a sauna, and a picnic area.
Are there restaurants at or near Emirates Palace Mandarin Oriental, Abu Dhabi?
Yes, there are 11 onsite restaurants, featuring alfresco dining, Middle Eastern cuisine, and ocean views.
Does Emirates Palace Mandarin Oriental, Abu Dhabi have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Emirates Palace Mandarin Oriental, Abu Dhabi like?
Emirates Palace Mandarin Oriental, Abu Dhabi is a short 8-minute walk from Abu Dhabi Corniche and 8 minutes' walk from Etihad Towers.

Emirates Palace Mandarin Oriental, Abu Dhabi Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Breakfast
Beach
Restaurant
Gardens
Bathroom
Luxury

What guests liked

  • The property features a private beach, beautiful white sand, and offers camel rides and stunning views. (6 reviews)
  • Dining options were varied and exceptional, with multiple Michelin-starred restaurants and a memorable afternoon tea experience. (3 reviews)
  • Breakfast was described as wonderful, gorgeous, and all the staff was very attentive. (3 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Jeesun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent et magique rien a dire de plus .
Nassim, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pan Na, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night family trip
Verified Hotels.com guest review

2/10 Poor

Amine, 1-night trip
Verified Hotels.com guest review

6/10 Good

EP Lounge service was not as expected
The rooms are wonderful and the hotel is spectacular. We stayed in the club room with access to the EP lounge- the food was exceptional (Veronica and all the chefs are doing a fabulous job) but the service was extremely poor which was clearly driven by the management led by Hemraj- we did speak with him but felt it was a disingenuous apology and a lot of excuses even though capacity was around 30%, tables were left with dirty plates, took us 20minutes for a baby cup with some water. Thank you to Stephen, Anthea and Sandra who looked after us during our stay in the EP club. On our first night we were above what a seemed to be a nightclub - it was a convention. The music and noise didn’t stop until 1am which led to a horrible night of sleep for our 8 month old baby. The hotel compensated us with dirihams, equivalent of £200 but this doesn’t equate to the £550 we spent on the hotel night itself. We ate in the restaurants in the evening and met Chef George who was wonderful, warm and engaging- we went to Broadway, the steak and lamb was exceptional as were the staff! He also recommended Koal and Sand (the bbq restaurant), every dish was phenomenal- a must go and a beautiful setting! The Indian and Lebanese restaurants were great, food was delicious but not the best we’ve had but again the staff and service was wonderful. If you’re looking for a club lounge experience then we would suggest Jumeirah Zabeel Saray as a first choice and then Juneriah Beach Hotel.
Sereena, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sung hun, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Felice, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastisk getway!
Anmeldelse af vores ophold på [Hotellets navn] Vi har netop tilbragt 5 fantastiske dage på [Hotellets navn], og vi kan slet ikke få armene ned! Ved ankomsten blev vi mødt af det mest imødekommende og servicemindede personale, der gjorde os trygge fra første øjeblik. Da vi trådte ind i vores skønne suite, blev vi forkælet med lækker frugt og chokolade – en dejlig gestus, som satte tonen for vores ophold. Vi nød særligt EP Club, hvor der blev serveret den lækreste mad. Det var en sand gastronomisk oplevelse, som vi aldrig glemmer! 🍽️✨ I løbet af vores ophold tilbragte vi også tid i fitnesscenteret, hvor vi fik dyrket en masse motion. Det var skønt at kunne holde os aktive, selv på ferie! 💪 Vi tilbragte mange afslappende timer ved stranden og poolen, hvor vi kunne nyde solen og den skønne atmosfære. En ekstra bonus var, at vi fik lov til at beholde suiten indtil kl. 18 på afrejsedagen, hvilket gjorde vores sidste dag så meget mere behagelig. Vi følte os virkelig godt tilpas under hele opholdet og vi glæder os allerede til at komme tilbage! ⭐️🏖️ #Hoteloplevelse #Ferie #KommerTilbage
Mette, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

one of the best hotels I have ever stayed in. The service and facilities were amazing.
Caroline, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

SUNGHO, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff, service and facilities. Amazing experience! Ahmed Adel is especially courteous and helpful to guests. Thank you Ahmed!
Adnan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Moulham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sanam, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service and breakfast
mansour, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Their customer service is second to none. Staff are very helpful and friendly and always willing to offer assistance. The friendly receptionists always made sure that we are well looked after and especially made our kids very happy with little touches. The kids really enjoyed and totally entertained with their water slides, the pool and the kids activities. We are planning our next trip to Abu Dhabi now.
Norbert Paul, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Maribel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicolas, 2-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ultimate luxury
Hassan, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Arthur, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

thomas, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Raneem, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome place to stay!! The best
Diego, 3-night family trip
Verified Hotels.com guest review