This hotel was a great stay, convenient location and the space is new and beautiful. It is near of cafes and Zocalo. The staff was very delightful and helpful. We stayed for 2 nights. There was a few things that we did not like.
First. when we arrived to the room, there were no towels in the room, we had to call and request them. They provide a robe but the robe we had was in the closet and seemed dirty along with the slippers, as if the people before us had used them and left them, did not get changed. We had a room with two bed so they must know it is 2 people but the furniture was odd, one chair with the coffee table and one coffee pod and one robe with slippers.
Housekeeping goes clean the room late in the day and not in the morning.
Now security, they dont provide room key cards, they provide you a pamphlet with 2 number codes that are made up of 10 digits...EACH. one code is to access the floor with the glass door and the second code is for your actual room.
One major thing that was missing THEY DO NOT PROVIDE A SAFE OR MINI FRIDGE. The room they provided us was huge and spacious, pretty sure they can stick a small safe and a mini fridge somewhere there. People travel with important items, the disclaimer at check-in is a clue.
Another major thing was the room conditioner. it can be noisy at night.
Lastly, they have rooms with no windows towards the street, they have room with windows to the hallway so ask for a room with a view towards the street if you want that