8/10 Very good
Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Ryan
Ryan, 5-night trip
JEN Hong Kong by Shangri-La
Hotel with restaurant, near Victoria Harbour
Nestled near Victoria Harbour, JEN Hong Kong by Shangri-La offers a vibrant retreat. Enjoy Malaysian cuisine at Cafe Malacca or unwind with dry cleaning/laundry services and express check-out. With high-speed WiFi, a 24-hour gym, and helpful multilingual staff this hotel is perfect for exploring the nearby Soho area.
Excellent
Popular amenities
- Parking available
- Bar
- Laundry facilities
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Breakfast available
- 24-hour fitness center
- Seasonal outdoor pool
- Room service
- Coffee shop/cafe
- Business center
- Meeting rooms
- Limo/town car service
- 24-hour front desk
- Coffee/tea in a common area
Feel at home (6)
- Children stay free
- Refrigerator
- Private bathroom
- Separate bedroom
- Premium TV channels
- Daily housekeeping
CA $169
CA $191 total
includes taxes & fees
Dec 21 - Dec 22
Why we love this property
Seasonal pool bliss
The seasonal outdoor pool at this hotel provides a refreshing escape during summer months. Pool lovers can dive in and cool off.
Flavorful indulgence
Malaysian cuisine shines at this hotel's restaurant. A cafe and bar offer additional options, while morning feasts await with buffet breakfast.
Room options
Check availability for these dates
Showing 8 of 8 rooms
Deluxe City View Queen Room
Exceptional
Highlights
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
- 21 sq m
- City view
- Sleeps 2
- 1 Queen Bed
Deluxe Harbour View Queen Room
Wonderful
Highlights
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
- 21 sq m
- Harbor view
- Sleeps 2
- 1 Queen Bed
Superior City View Queen Room
Excellent
Highlights
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
- 21 sq m
- 1 bedroom
- City view
- Sleeps 2
- 1 Queen Bed
Club Room, 1 Queen Bed, Mountain View
Exceptional
Highlights
Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
- 21 sq m
- Mountain view
- Sleeps 2
- 1 Queen Bed
Club Room, 1 Queen Bed, Harbor View
Highlights
Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
- 21 sq m
- Harbor view
- Sleeps 2
- 1 Queen Bed
Deluxe Harbour View Twin Room
Very good
Highlights
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
- 21 sq m
- Harbor view
- Sleeps 2
- 2 Twin Beds
Superior City View Twin Room
Wonderful
Highlights
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
- 21 sq m
- City view
- Sleeps 2
- 2 Twin Beds
Club Twin Room, Harbor View
Very good
Highlights
Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
- 21 sq m
- Harbor view
- Sleeps 2
- 2 Twin Beds
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About the area
508 Queens Road West, Western District, Hong Kong
About this property
JEN Hong Kong by Shangri-La
When you stay at JEN Hong Kong by Shangri-La, you'll be just a 5-minute drive from Hong Kong - Macau Ferry Terminal and University of Hong Kong. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Other highlights include a bar/lounge, a 24-hour fitness center, and a fitness center. Fellow travelers like that it's just a short walk to public transportation: Shek Tong Tsui Terminus Tram Stop is 2 minutes away and Whitty Street Depot Tram Stop is 3 minutes.
At a glance
Property amenities
Room amenities
Special features
Dining
Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.
Frequently asked questions
Have a question?
Get instant answers with AI powered search of property information and reviews.
JEN Hong Kong by Shangri-La Reviews
8.8
Excellent
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Popular mentions
Service staffRoomLocationRestaurantBedViewShowerBathroomBusSubwayWhat guests liked
- The property is surrounded by many restaurants and offers easy access to various dining options. (13 reviews)
- The rooftop pool offered a beautiful view of the city and was a wonderful experience. (5 reviews)
- The gym is well-equipped and suitable for both cardio and strength training. (3 reviews)
From real guest reviews summarized by AI.8/10 Very good
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Tetiwa
Tetiwa, 2-night trip
2/10 Poor
Breakfast was way out of price rang and they didn’t clean room on last day for some reason
Joe
Joe, 3-night trip
8/10 Very good
Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.
Richard
Richard, 1-night trip
6/10 Good
Nice hotel but due to renovation work it was noisy.
Missed using the gym & pool.
Darashaw
Darashaw, 2-night trip
10/10 Exceptional
Comfortable stay
Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Anup
Anup, 6-night trip
10/10 Exceptional
Great stay near Victoria tram way and harbor cruise
Restaurant were very attentive
Door staff were more than ready to help with wheelchair
Great harbor view no other entertainment required
Andrew Hamilton
Andrew Hamilton, 2-night trip
10/10 Exceptional
Great hotel and location to the MRT (less than 1 min walk)
Harshal
Harshal, 4-night trip
8/10 Very good
Wonderful Stay
Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Yvonne
Yvonne, 4-night trip
10/10 Exceptional
The cost performance was excellent.
MASANARI
MASANARI, 1-night trip
10/10 Exceptional
Excellent location, within a quiet neighbourhood with good accessibility
Edmund
Edmund, 3-night trip
10/10 Exceptional
Billy was amazing! I stayed 6 nights and he made sure my stay was as comfortable as possible!
Mayah
Mayah, 6-night trip
10/10 Exceptional
Good
Shijian
Shijian, 6-night trip
6/10 Good
I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.
Darashaw
Darashaw, 1-night trip
10/10 Exceptional
Very friendly and helpful staff. Nice spacious rooms.
Erik
Erik, 2-night trip
8/10 Very good
Nice clean hotel, friendly staff.
HAO
HAO, 4-night trip
10/10 Exceptional
Nice pool
TZE-LAN
TZE-LAN, 2-night trip
10/10 Exceptional
Overall good
Michael
Michael, 3-night trip
10/10 Exceptional
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Sara
Sara, 5-night trip
10/10 Exceptional
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Michael
Michael, 2-night trip
10/10 Exceptional
Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Leah
Leah, 3-night trip
10/10 Exceptional
Good choice near HKU
Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.
Verified traveller
3-night trip
10/10 Exceptional
Customer service is excellent and very helpful. I would recommend to friends and family 👍. We had river views room on 17 th floor.
MICHAEL
MICHAEL, 3-night trip
10/10 Exceptional
Friendly staff and great location.
Yuyao
Yuyao, 2-night trip
10/10 Exceptional
Room perfect with everything provided for a week’s stay
David
David, 6-night trip
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